Hikvision NVR DS-7604NI-E1/4P and IVMS 4200

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Mar 8, 2017
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Have just installed a two camera system and have the IVMS software set up on a desktop with windows 10.Thought you should be able to alter setting of sensitivity and motion grid on the software and send to NVR. The cameras are 100km away so I have had to travel there and change on NVR. Live streaming,
motion detection, replay and email snapshots are all working okay. Can anybody give me some idea what the issue may be.
 
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