How to take HikVision NVR out of HikConnect Account

Naji

n3wb
Feb 15, 2020
1
0
California
Hi! My HikVision NVR can't register to my HikConnect account because it has been register to a different account that I don't know about. I purchased the machine by a local company that has setup the machine. They have went out of business a while ago but I did end up purchasing the device out of the lease. How do I remove the device out of their account?
 

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if you using the 4.XXX version firmware. connect the nvr to tv. and go to system....network....advanced.....platform access....(Unbind)...enter your password. done.