How upgrade PTZ DS-2DE5230W-AE or DS-2DE5184-A

[ziomek_kanzas]

I have PTZ PTZ DS-2DE5230W-AE or DS-2DE5184-A cameras that do not report and this is a firmware problem because during the update the transmission was interrupted. Have any of you tried to connect to the ptz module and upload the firmware? Please help me

 

[Securame]

Try to restore them with TFTP.

Interupting the transmission during an update process should not be a problem, since the camera will never receive the complete firmware, and it will not start the update process.
Powering off the camera while it is updating WILL be a problem.

 

[ziomek_kanzas]

The camera is not visible in IVMS and SADP

 

[ziomek_kanzas]

anyone have any tips?