There are two separate charges. I received an email in mid May that my license was due to expire and so I was proactive and paid for a renewal with Digital River GBP GMBH. The charge was $37.50. I received an activation code via email. A few days ago, I noticed a charge on my credit card for %29.95 from an entity called “DRI*BlueIrisSharIt.info myord..com MN”. I didn’t receive anything other than this charge. I don’t have any clue how to stop this “automatic charge” or why I would be charged again since I already renewed my license.
@3dogpottery , this doesn't help you much I know but I feel like I must share this. I've been on IPCT for almost 10 years now and I'd like to have a dollar for every complaint I've read regarding Digital River. It seems to come in waves, no pun intended. I've had a couple of issues with them also.
I understand they're a big company, have been in business for quite a while and many software companies use them but surely there's got to be other eCommerce companies out there these days that can perform better and produce less complaints. Unfortunately the complaints caused by Digital River's shady billing practices, poor customer service and high incidences of customer dissatisfaction can sometimes reflect on the company that employs their services.
IMO, Blue Iris Software is a great company producing a terrific product but is using a terrible company to distribute their product. I wish they'd find a different eCommerce solution.
FWIW, lots of other folks have issues with DRI:
Digital River, Inc. | Complaints | Better Business Bureau® Profile
View customer complaints of Digital River, Inc., BBB helps resolve disputes with the services or products a business provides.www.bbb.org
Digital River provides an email address for complaints but they haven’t responded to my emails. Ok, so I’m out $30 that I shouldn’t have had to spend. What do I do next year? Do I ignore the emails that warn me that my maintenance license is about to expire? Do I wait for this “auto renewal“ to renew my license? I was charged an additional $29.00, but didn’t get an additional activation code. So this begs the question; Does Digitial River know that I already have an activation code so they didn’t send me another one? If so, why wouldn’t they inform me if this and refund me?
Same here.
Yes, that would be great and there used to be, IIRC.
Well, I wan't disappointed....they completely ignored my problem about not being able to log in, not able to reset password, etc. but instead replied with the following which I already knew months and months ago. If I didn't know any better I would think they are run by the U.S.'s VA Administration.....
