spagnum.dk
n3wb
Hi All
I hope I get some help with this issue. I know this is a lot of text, but I hope you will read this.
Any help will be appreciated!
Problem:
After approximately 20 to 30 days my Hikvison recorder starts to do “Abnormal Shutdown” constantly, the recorder shut down down and restart.
The Abnormal Shutdown always happened after a task called “System Running State”
The recorder also stops recording to the hard disk (HD) from one camera, not always the same camera.
All cameras have live pictures.
Sometimes I need to completely shutdown the recorder, remove the power cord, the start the recorder for the recorder to respond on the network.
The only solution when this happens is to format the hard disk (Init) on the recorder, then the system runs without any Abnormal Shutdown or any other errors for another 20 to 30 days, I have now done this 4 times now :sad2:
This problem must have something to do with the amount of data written to the Hard disk.
This is not a disk space problem, the 2TB disk is on full, the amount of date is only about 400GB
This might be a limitation on file size on the HD
Setup:
Hikvision DS-7604NI-SE/P recorder.
Firmware: V3.0.15 build 150528
HD: WD 2TB Purple
Cameras:
DS-2CD2732F-IS Chinese version
Firmware: 3 of the cameras runs with: V5.2.3 build 141024
One camera runs with: V5.2.5 build 141201
This camera was firmware upgrade to V5.3.0 from the Hikvision European website, the camera was the bricked and recovered with firmware V5.2.5 build 141201 from this site, thx to whoslooking.
This is what I have done so far:
Upgraded the firmware on the recorder from the Hikvision European website, this was done without any errors, this did not fix the issue.
I have tested with another HD, WD 1TB red, same issue after 20 to 30 days.
Change the HD structure from “quota” to “Group” then format HD, same issue.
Upgraded one camera to V5.3.0, then downgraded to V5.2.5, I did not upgrade the other cameras.
Camera configuration:
Two camera: 2048*1536, other camera: 1920*1080p
Pre-record 5 sec, post-record 5 sec
Expired Time: 30 days, one camera 21 days
Logfiles:
I have attached a log file from the recorder
This is the log when the recorde restarts:
----------------------------
1066 2015-9-22 15:53:10
----------------------------
Major Type: Information
Minor Type: System Running Status
Local User: N/A
Host IP Address: N/A
Parameter Type : N/A
Camera No.: N/A
94110001 56017725 a2 22be interface/dsp/dm_cmd_if.c
94110001 56017721 72 2257 interface/dsp/dm_cmd_if.c
----------------------------
1067 2015-9-22 15:53:10
----------------------------
Major Type: Information
Minor Type: System Running Status
Local User: N/A
Host IP Address: N/A
Parameter Type : N/A
Camera No.: N/A
D1 Len: 281676712 R: 2669508 W: 658344 Time: 22-09-2015 15:53:10
D2 Len: 129331672 R: 3508028 W: 3502552 Time: 22-09-2015 15:48:05 (the recorder do no save data from this this camera)
D3 Len: 141404132 R: 1520024 W: 2992100 Time: 22-09-2015 15:53:10
D4 Len: 280468316 R: 630288 W: 3644252 Time: 22-09-2015 15:53:10
----------------------------
1068 2015-9-22 15:53:10
----------------------------
Major Type: Information
Minor Type: System Running Status
Local User: N/A
Host IP Address: N/A
Parameter Type : N/A
Camera No.: N/A
System status: 5
User: 0%
Sys: 0%
Iowait: 0%
Soft: 0%
Idle: 0%
Total memory: 113MB
Free memory: 18,536KB
Buffer: 1,984KB
Cached: 52,568KB
Main output: HDMI(2)
Main output status: 11
Main output screen-division: 0
Enable main output screensaver: 1
Aux output: Main CVBS(1)
Aux output status: 0
Aux output screen-division: 0
Enable Aux output screensaver: 1
Current output: 2
Motherboard temperature: 127
DSP status:
----------------------------
1069 2015-9-22 15:53:10
----------------------------
Major Type: Operation
Minor Type: Abnormal Shutdown
Local User: N/A
Host IP Address: N/A
Parameter Type : N/A
Camera No.: N/A
----------------------------
1070 2015-9-22 15:54:30
----------------------------
Major Type: Operation
Minor Type: Power On
Local User: N/A
Host IP Address: N/A
Parameter Type : N/A
Camera No.: N/A
Model: DS-7604NI-SE/P
Serial No.: 0420141218BBRR494204858WCVU
Firmware version: V3.0.15, Build 150528
Encoding version: V1.0, Build 140828
----------------------------
1071 2015-9-22 15:54:30
----------------------------
Major Type: Information
Minor Type: Local HDD Information
Local User: N/A
Host IP Address: N/A
Parameter Type : N/A
HDD: 5
HDD: 5
Serial: WD-WMC4M0E4HR0T
Firmware: 80.00A80
Model: WDC WD20PURX-64P6ZY0
----------------------------
1072 2015-9-22 15:54:58
----------------------------
Major Type: Information
Minor Type: HDD S.M.A.R.T.
Local User: N/A
Host IP Address: N/A
Parameter Type : N/A
HDD: 5
Hard disk = 5
Firmware = 80.00A80
Model = WDC WD20PURX-64P6ZY0
Serial = WD-WMC4M0E4HR0T
ID Attribute name Flags Threshold Value Worst Raw Value Status
1 Raw Read Error Rate 2f 51 200 200 0 OK
3 Spin Up Time 27 21 178 169 4075 OK
4 Start/Stop Count 32 0 21 21 79842 OK
5 Reallocated Sector Count 33 140 200 200 0 OK
7 Seek Error Rate 2e 0 200 200 0 OK
9 Power-on Hours Count 32 0 97 97 2740 OK
a Spin Up Retry Count 32 0 100 100 0 OK
b Calibration Retry Count 32 0 100 253 0 OK
c Power Cycle Count 32 0 100 100 12 OK
c0 Power Off Retract Count 32 0 200 200 7 OK
c1 Load/Unload Cycle Count 32 0 174 174 79864 OK
c2 Power temperature 22 0 119 94 28 OK
c4 Reallocation Event Count 32 0 200 200 0 OK
c5 Current Pending Sector Count 32 0 200 200 0 OK
c6 Off-line Scan Uncorrect. Sector Count 30 0 100 253 0 OK
c7 Ultra ATA CRC Error Rate 32 0 200 200 0 OK
c8 Write Error Count 8 0 100 253 0 OK
This is a normal “System Running Status”:
----------------------------
1741 2015-9-22 22:7:53
----------------------------
Major Type: Information
Minor Type: System Running Status
Local User: N/A
Host IP Address: N/A
Parameter Type : N/A
Camera No.: N/A
D1 Len: 306649320 R: 3796424 W: 2066004 Time: 22-09-2015 22:07:53
D2 Len: 306593064 R: 2750992 W: 1557848 Time: 22-09-2015 22:07:53
D3 Len: 153676080 R: 105280 W: 1592056 Time: 22-09-2015 22:07:53
D4 Len: 306672512 R: 256260 W: 2553948 Time: 22-09-2015 22:07:53
----------------------------
1742 2015-9-22 22:8:3
----------------------------
Major Type: Information
Minor Type: System Running Status
Local User: N/A
Host IP Address: N/A
Parameter Type : N/A
Camera No.: N/A
System status: 2
User: 2%
Sys: 3%
Iowait: 13%
Soft: 6%
Idle: 73%
Total memory: 113MB
Free memory: 6,552KB
Buffer: 31,360KB
Cached: 33,952KB
Main output: HDMI(2)
Main output status: 11
Main output screen-division: 0
Enable main output screensaver: 1
Aux output: Main CVBS(1)
Aux output status: 0
Aux output screen-division: 0
Enable Aux output screensaver: 1
Current output: 2
Motherboard temperature: 127
DSP status:
I hope I get some help with this issue. I know this is a lot of text, but I hope you will read this.
Any help will be appreciated!
Problem:
After approximately 20 to 30 days my Hikvison recorder starts to do “Abnormal Shutdown” constantly, the recorder shut down down and restart.
The Abnormal Shutdown always happened after a task called “System Running State”
The recorder also stops recording to the hard disk (HD) from one camera, not always the same camera.
All cameras have live pictures.
Sometimes I need to completely shutdown the recorder, remove the power cord, the start the recorder for the recorder to respond on the network.
The only solution when this happens is to format the hard disk (Init) on the recorder, then the system runs without any Abnormal Shutdown or any other errors for another 20 to 30 days, I have now done this 4 times now :sad2:
This problem must have something to do with the amount of data written to the Hard disk.
This is not a disk space problem, the 2TB disk is on full, the amount of date is only about 400GB
This might be a limitation on file size on the HD
Setup:
Hikvision DS-7604NI-SE/P recorder.
Firmware: V3.0.15 build 150528
HD: WD 2TB Purple
Cameras:
DS-2CD2732F-IS Chinese version
Firmware: 3 of the cameras runs with: V5.2.3 build 141024
One camera runs with: V5.2.5 build 141201
This camera was firmware upgrade to V5.3.0 from the Hikvision European website, the camera was the bricked and recovered with firmware V5.2.5 build 141201 from this site, thx to whoslooking.
This is what I have done so far:
Upgraded the firmware on the recorder from the Hikvision European website, this was done without any errors, this did not fix the issue.
I have tested with another HD, WD 1TB red, same issue after 20 to 30 days.
Change the HD structure from “quota” to “Group” then format HD, same issue.
Upgraded one camera to V5.3.0, then downgraded to V5.2.5, I did not upgrade the other cameras.
Camera configuration:
Two camera: 2048*1536, other camera: 1920*1080p
Pre-record 5 sec, post-record 5 sec
Expired Time: 30 days, one camera 21 days
Logfiles:
I have attached a log file from the recorder
This is the log when the recorde restarts:
----------------------------
1066 2015-9-22 15:53:10
----------------------------
Major Type: Information
Minor Type: System Running Status
Local User: N/A
Host IP Address: N/A
Parameter Type : N/A
Camera No.: N/A
94110001 56017725 a2 22be interface/dsp/dm_cmd_if.c
94110001 56017721 72 2257 interface/dsp/dm_cmd_if.c
----------------------------
1067 2015-9-22 15:53:10
----------------------------
Major Type: Information
Minor Type: System Running Status
Local User: N/A
Host IP Address: N/A
Parameter Type : N/A
Camera No.: N/A
D1 Len: 281676712 R: 2669508 W: 658344 Time: 22-09-2015 15:53:10
D2 Len: 129331672 R: 3508028 W: 3502552 Time: 22-09-2015 15:48:05 (the recorder do no save data from this this camera)
D3 Len: 141404132 R: 1520024 W: 2992100 Time: 22-09-2015 15:53:10
D4 Len: 280468316 R: 630288 W: 3644252 Time: 22-09-2015 15:53:10
----------------------------
1068 2015-9-22 15:53:10
----------------------------
Major Type: Information
Minor Type: System Running Status
Local User: N/A
Host IP Address: N/A
Parameter Type : N/A
Camera No.: N/A
System status: 5
User: 0%
Sys: 0%
Iowait: 0%
Soft: 0%
Idle: 0%
Total memory: 113MB
Free memory: 18,536KB
Buffer: 1,984KB
Cached: 52,568KB
Main output: HDMI(2)
Main output status: 11
Main output screen-division: 0
Enable main output screensaver: 1
Aux output: Main CVBS(1)
Aux output status: 0
Aux output screen-division: 0
Enable Aux output screensaver: 1
Current output: 2
Motherboard temperature: 127
DSP status:
----------------------------
1069 2015-9-22 15:53:10
----------------------------
Major Type: Operation
Minor Type: Abnormal Shutdown
Local User: N/A
Host IP Address: N/A
Parameter Type : N/A
Camera No.: N/A
----------------------------
1070 2015-9-22 15:54:30
----------------------------
Major Type: Operation
Minor Type: Power On
Local User: N/A
Host IP Address: N/A
Parameter Type : N/A
Camera No.: N/A
Model: DS-7604NI-SE/P
Serial No.: 0420141218BBRR494204858WCVU
Firmware version: V3.0.15, Build 150528
Encoding version: V1.0, Build 140828
----------------------------
1071 2015-9-22 15:54:30
----------------------------
Major Type: Information
Minor Type: Local HDD Information
Local User: N/A
Host IP Address: N/A
Parameter Type : N/A
HDD: 5
HDD: 5
Serial: WD-WMC4M0E4HR0T
Firmware: 80.00A80
Model: WDC WD20PURX-64P6ZY0
----------------------------
1072 2015-9-22 15:54:58
----------------------------
Major Type: Information
Minor Type: HDD S.M.A.R.T.
Local User: N/A
Host IP Address: N/A
Parameter Type : N/A
HDD: 5
Hard disk = 5
Firmware = 80.00A80
Model = WDC WD20PURX-64P6ZY0
Serial = WD-WMC4M0E4HR0T
ID Attribute name Flags Threshold Value Worst Raw Value Status
1 Raw Read Error Rate 2f 51 200 200 0 OK
3 Spin Up Time 27 21 178 169 4075 OK
4 Start/Stop Count 32 0 21 21 79842 OK
5 Reallocated Sector Count 33 140 200 200 0 OK
7 Seek Error Rate 2e 0 200 200 0 OK
9 Power-on Hours Count 32 0 97 97 2740 OK
a Spin Up Retry Count 32 0 100 100 0 OK
b Calibration Retry Count 32 0 100 253 0 OK
c Power Cycle Count 32 0 100 100 12 OK
c0 Power Off Retract Count 32 0 200 200 7 OK
c1 Load/Unload Cycle Count 32 0 174 174 79864 OK
c2 Power temperature 22 0 119 94 28 OK
c4 Reallocation Event Count 32 0 200 200 0 OK
c5 Current Pending Sector Count 32 0 200 200 0 OK
c6 Off-line Scan Uncorrect. Sector Count 30 0 100 253 0 OK
c7 Ultra ATA CRC Error Rate 32 0 200 200 0 OK
c8 Write Error Count 8 0 100 253 0 OK
This is a normal “System Running Status”:
----------------------------
1741 2015-9-22 22:7:53
----------------------------
Major Type: Information
Minor Type: System Running Status
Local User: N/A
Host IP Address: N/A
Parameter Type : N/A
Camera No.: N/A
D1 Len: 306649320 R: 3796424 W: 2066004 Time: 22-09-2015 22:07:53
D2 Len: 306593064 R: 2750992 W: 1557848 Time: 22-09-2015 22:07:53
D3 Len: 153676080 R: 105280 W: 1592056 Time: 22-09-2015 22:07:53
D4 Len: 306672512 R: 256260 W: 2553948 Time: 22-09-2015 22:07:53
----------------------------
1742 2015-9-22 22:8:3
----------------------------
Major Type: Information
Minor Type: System Running Status
Local User: N/A
Host IP Address: N/A
Parameter Type : N/A
Camera No.: N/A
System status: 2
User: 2%
Sys: 3%
Iowait: 13%
Soft: 6%
Idle: 73%
Total memory: 113MB
Free memory: 6,552KB
Buffer: 31,360KB
Cached: 33,952KB
Main output: HDMI(2)
Main output status: 11
Main output screen-division: 0
Enable main output screensaver: 1
Aux output: Main CVBS(1)
Aux output status: 0
Aux output screen-division: 0
Enable Aux output screensaver: 1
Current output: 2
Motherboard temperature: 127
DSP status:
