IP Camera reboots when using PTZ

[Patrick Watson]

I've got a strange issue with a Hikevision PTZ IP camera. The picture is clear and smooth but when I try to use the PTZ features it freezes up and reboots. This only happens when the camera is connected to the network through a switch. If I make a direct connection to a laptop PTZ works as expected. I've tried another switch and the behaviour is the same. Here's what I have eliminated.

• replaced patch cables
• replaced POE injector
• try different switch
• updated camera firmware
• updated switch firmware

 

[VorlonFrog]

This usually indicates a power starvation problem. Are you using CCA (copper-clad aluminum) cable or the newer thin, flat cables?

 

[Patrick Watson]

Sorry for the late reply. I wanted to post back with the solution. It appears that an installer (long time ago) had installed a camera with a static IP address. There was an IP address conflict with this camera. Once this was corrected the camera began to operate normally via the switch. This can be marked solved