IP Villa VTO has "Environment Error", Can't Setup SIP Calling

Sep 21, 2021
16
3
USA
I had an IP Villa VTO that I set up through the the "ONE KEY" process on the VTH touchpad and it was calling and working fine... until one day it just bricked. So I had to buy a second IP Villa VTO, this time a Second Gen version. I plugged it in to the Ethernet as before and hooked up the VTH on the same switch to start the configuration process.

Through the One Key set up I was able to change the IP Address on the VTO and access it to see the camera on my browser and NVO. But when I get to the part where the SIP Calling is configured in the One Key, I keep getting an "Environment Error" message and of course calling never works.

Screenshot 2025-01-12 at 11.08.56 PM.png

Can anyone help? I've been trying to get this calling to work on the new VTO for weeks now