My Loryta PTZ isn't moving. The video stream is OK, it's just not tracking, etc. I emailed Andy to see if you knew anything to check. Anybody have any ideas as to what it may be?
Is it time for a new PTZ?
- Thread starter Scooby7274
- Start date
Which model and how old?
Was it set to scan/tour/cycle mode? If so the older ones were only good for so many cycles before it would shut off tracking.
Does it still move manually, just not track?
Did you try a reboot? My 49225 recently stopped tracking and I thought maybe it hit the limit, but a reboot got it going.
If the manual move works and reboot doesn't get it tracking, then it probably hit the limit.
Was it set to scan/tour/cycle mode? If so the older ones were only good for so many cycles before it would shut off tracking.
Does it still move manually, just not track?
Did you try a reboot? My 49225 recently stopped tracking and I thought maybe it hit the limit, but a reboot got it going.
If the manual move works and reboot doesn't get it tracking, then it probably hit the limit.
It's around 3 years old.
Yes, scan/tour/cycle was set.
Model is SD49225XAHNR
I did try a reboot, but nothing.
I Haven't checked to see if manual movement works, but will check.
It's run 24/7 for 3 years, so it may be shot.
Yes, scan/tour/cycle was set.
Model is SD49225XAHNR
I did try a reboot, but nothing.
I Haven't checked to see if manual movement works, but will check.
It's run 24/7 for 3 years, so it may be shot.
Yeah, in that case you probably hit the limit.
Someone that had autotracking stop on the 49225 had it on auto-patrol every 15 seconds (so 5,760 cycles per day) and stopped tracking at 439 days, or 2,528,640 cycles.
Someone here claimed to alter the firmware to remove the limit, but never posted how when asked.
Someone that had autotracking stop on the 49225 had it on auto-patrol every 15 seconds (so 5,760 cycles per day) and stopped tracking at 439 days, or 2,528,640 cycles.
Someone here claimed to alter the firmware to remove the limit, but never posted how when asked.
Think mine was around 10 or 15 seconds. Yeah, if there was a way around the limit, that would have been great.
Once the internal belt snaps, the camera is done.
They have programmed it into the camera as they have determined that after X number of cycles, the likelihood of catastrophic failure exists. Kinda like how a timing belt for a car is scheduled to be replaced at X thousand miles, well same philosophy. You can keep running the car but the risk of failure exists.
To pay someone to replace the belt would cost more than just replacing the camera, so they have the camera turn into basically a fixed camera that you can use the manual controls to set it to where you want.
They don't sell the belt, but a tinkerer could probably take apart the camera and find someplace that would have a belt that size unless it is way too unique to the camera.
Supposedly the newer cameras don't have that imposed limit.
Thanks... that makes sense. They disable the function to protect basic functionality!
Here is an Idea and was said to have worked for a Dahua OEM aka Amcrest Mini PTZ that had a limit, They installed the Firmware again and the option returned... While that camera don't have belts and understand yours is a full sized PTZ camera that does have 2 belts that can in fact be replaced and is really dumb idea that Dahua put a limit and my guess was because of the Stepper motors not belt related unless they just used some junk belts because I have some PTZ cameras that I have had since 2010 and sure I have replaced belts in 2 of the 6 that I own. I have not replaced the belt in either of the Older Amcrest 2016 850EB PTZ cameras or any of the other newer Amcrest PTZ that have been working for years. But I have been in them and if belt breaks or in most cases shreds the teeth off and the cables in the belts are only thing there at least that is how my Samsung PTZ were lol.. Issue is Dahua and others don't sell consumables and my guess is that it is stepper motor issue not the belts.. They are rather easy to replace much easier then the older Samsung PTZs thats for sure.. Once you do it once it is a walk in the park..
Ok,did another reboot and nothing happened.
I went to my PTZ options,clicked tour,hit start and it is working again. What could have caused that?
I went to my PTZ options,clicked tour,hit start and it is working again. What could have caused that?
I would double check to make sure you don't have any type of PTZ schedule issue.. OR it could be that there was an issue with the cameras Stepper motor either ice or something that caused it to tell the motor driver to stop sending power to the motor.. It has a built in overload over heat in the driver circuit..
Edit: another thing if you look in the logs it might have some info. If not and that camera offers a data export I would look at the data from the export and see if there is anything in there that might lead to why it went offline!?
Edit edit: this taken form one of my 4mp IP PTZ Ai cameras back in April when i was having some PTZ issues. No logs but in my export I found this
2024-04-27 17:18:00 378015 drv_manuparse_SSC338.c@fun:drv_GetGyroChipId line:340 --[ERROR]Gyro open[/dev/gyro] fail
Edit: another thing if you look in the logs it might have some info. If not and that camera offers a data export I would look at the data from the export and see if there is anything in there that might lead to why it went offline!?
Edit edit: this taken form one of my 4mp IP PTZ Ai cameras back in April when i was having some PTZ issues. No logs but in my export I found this
2024-04-27 17:18:00 378015 drv_manuparse_SSC338.c@fun:drv_GetGyroChipId line:340 --[ERROR]Gyro open[/dev/gyro] fail
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Didn't notice any sort of ice or anything. We have had some unusual temps the last few days...10 degrees and 20 degrees.
Yeah normally 10 and 20 degrees shouldn't be an issue with modern PTZ cameras.. Most of them have heaters and fans in the head and at times might even be a different type of heater in the base of the housing to keep ice from forming up. Not all cameras do but ones I normally buy do.. Even my Zoom Bullets cameras for most part have heaters. I have a few that don't but are in areas that I feel are less needing them. I did offer some edits to my first reply..
Mine is under my eaves also,so rain really doesn't get on it.
Andy thinks I have maybe a year or two left on this one. He gave me the newer version that I may go ahead and grab when/if this one ever decides to stop working.