iVMS-4200 w/ HIKVISION DVRs

[whitemansd]

Currently having an issue with a network camera for a large retail space. Supposedly after a power bump the camera began to "auto-scan" and won't respond to any kind of PTZ input on the iVMS software. I've tried several troubleshooting methods such as disabling "auto change stream-type", resorting factory defaults to the camera, as well as trying to use the "pre-defined" presets to turn off the auto-scan, however the camera does not respond to any PTZ input using the iVMS software.

Does anyone have any suggestions as to why this is occurring? Or perhaps any troubleshooting methods I may have missed? Thanks.

Edit: The error code constantly being displayed is HCNetSDK.dll [[23]] After looking up the error code, it is showing as "NET_DVR_NO SUPPORT" If the DVR doesn't support PTZ function, how is the camera auto-scanning?

 

[StewartM]

Version 2.x or v3.x of iVMS-4200? Helps if I'm posting screen captures as they are quite different.

 

[whitemansd]

Version 2.x or v3.x of iVMS-4200? Helps if I'm posting screen captures as they are quite different.

Hey Stewart, thanks for taking the time to reply.

We're currently running Version2.8.2.2.

I've done some more troubleshooting and none of the presets seem to be working on the software at all, there are some "pre-defined" presets that come as a default on the software but when I try and "call" them using the program, it doesn't appear to actually do anything.

Thanks !