Just over a year and I think my T54IR-ZE-S3 is dying

IReallyLikePizza2

IReallyLikePizza2

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May 14, 2019
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I don't know if anyone remembers, but I had a heck of a time with one of my cameras dropping the sub feed. This caused issues with Blue Iris and Frigate

IReallyLikePizza2

Thread 'Sub Stream Dropping out on less than a year old T54IR-ZE-S3'

Has anyone noticed an issue with sub streams dropping out on their T54IR-ZE-S3's?

I am running V3.100.0000000.6.R, Build Date: 2023-08-02

I have the main stream set to full res, 15FPS, works without issue, ever.

SS1 Disabled

SS2 Set to 720P and 5FPS for Frigate

SS4 set to 720p and 15FPS for Deepstack

The camera will be fine all day long, and then randomly SS2 will just drop out and take hours to come back on its own. I have this exact same configuration on my other T5442T-ZE's without issue, only an issue on my single T54IR-ZE-S3

Whats interesting is that its not just over the...

Well, now its doing this, visible even in the Camera UI

1742846677803.png

Is this thing toast? I got it in Feb of 2024, so not old at all

Should I just replace it and move on? Shame on a $200 camera

Does anyone know the warranty period on these? I got it from the EmpireTech store on Amazon
 
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I have a 54ir-as-s3 that drops out multiple times a day. Not sure if it's a wire issue on my part or not, considering I have it hanging off my siding about 5 feet off the ground. So it gets nailed with everything weather wise. When it goes I'm putting a mini-ptz from the rafters. hah

I think Andy has a year warranty on these? I'd at least ask him considering it's been behaving oddly for awhile now.
 
Andy has a 2-year warranty on his cameras.

Wow that sure looks like some kinda of codec issue.

I am sure you tried the factory reset and set up from scratch?
 
Yep, did that multiple times when I had the stream dropout issue

Seems like nothing I can do fixes it

In fact, I got it to do it on demand, if I just put the main stream above 8192kb/s

Main Steam is 2688*1520, H264, General, 15FPS CBR, 8192kb/s, 15 Iframe, 1 SVC (Off) and smooth stream 50 (default)
SS1 - Disabled
SS2 1280*720, H264, 5FPS CBR, 2560kb/s, 5 Iframe, 1 SVC (Off) and smooth stream 50 (default)
SS3 1280*720, H264, 10FPS CBR, 2560kb/s, 10 Iframe, 1 SVC (Off) and smooth stream 50 (default)

My other cameras are pushed way harder, much higher bitrates with no issue

@EMPIRETECANDY is this something I can RMA?
 
What if you turn off the substreams or match the FPS for each one? I don't think that is supposed to be a limitation, but many may not run it at 3 different FPS to experience the issue either.
 
Just turned off all SS, and sure enough it does the same thing
 
I don't necessarily hate the colorful patterns, but doesn't make for good security :p
 
Looks like the cmos is bad, can make a hard reset to the camera, press the reset button for 7-10seconds and check again, if still the same, just contact me for warranty via DM.
 
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Thanks, I'll give that a shot now and report back
 
No luck sadly, I think she's cooked
 
Just ordered another T54IR-ZE-S3, my plan is to be able to replace that one right now, then have the camera unmounted so I can anything needed for warranty without being a camera down. Eventually with the new camera, I'll swap an older 2MP camera over for an upgrade
 
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yeah, i think so too. For this one we will replace a new one for you directly. ;) Just send you a dm for the shipping address.
 
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In return for the good service, I will reward everyone with EVEN MORE shooting videos
 
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Got the new one, thanks for the speedy service Andy! I'll get it configured and swapped today
 
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So far so good on the new camera, and video quality is massively improved. I think that was a dud from the start
 
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