Locating a lost Blue Iris key

M

MTL4

Pulling my weight
Mar 8, 2019
211
165
Canada
Title pretty much says it all but I had trouble with BI and couldn't get back in again so I need to reinstall it again. I sent an email to support@blueirissoftware.com and haven't heard anything back. If you don't have the email they sent out when you originally bought the key is there any other way to recover it besides just rebuying the software again?
 
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MTL4 said:
Title pretty much says it all but I had trouble with BI and needed to reinstall it again. I sent an email to support@blueirissoftware.com and haven't heard anything back. If you don't have the email they sent out when you originally bought the key is there any other way to recover it besides just rebuying the software again?
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If you bought directly from BI then they should have a record, just give 'em so time to get back to you.

For someone reading this BEFORE you uninstall insure you have your key OR in BI go to "Settings" => "About" and click on the "E-mail Support" button. Click on "OK", it was copied into your Clipboard so open Notepad and paste that text (Control - V) and save as a text file and print it out if you like.
 
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There might be a registry backup file from before the uninstall, in the Blue Iris program folder, if that hasn't been deleted. That would contain your registration info including the license key. Once restored into the Windows registry, BiUpdateHelper can retrieve your key for you.
 
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Just an FYI but the support did get back to me and they were super helpful in getting me up and running again. Definitely recommend that route if you are stuck like I was.
 
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Support is great! We have to remember BI is basically a one-person show and gets tons of emails for help, so it may take a few days.
 
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