Motion Tracking only working with Human Detection enabled - TechAge 5MP POE PT camera

ExTechjunkie

Young grasshopper
Oct 21, 2020
43
19
New York
After a recent firmware update to two TechAge 5MP POE PT cams (my NVR reports their type as IPC_GK7205V200_G5C-LQ_S38), the system info is now reported in their admin page as V5.00.R02.H72659O6.10010.140d00.0000000 with a build date of 2024-01-19 16:17:10.

The vendor instructed me to perform this firmware update to resolve the very annoying issue of the cams restarting on every use of PTZ. To that effect, the update was successful. (No more unintended restarts when I use PTZ control).

Unfortunately, with this version of the firmware, Motion Tracking only works when Human Detection is also enabled. That seems like a nice idea to keep the cams from tracking everything that moves, however, it presents a problem for my installation. I have the cams mounted up high and it seems that every time a human passes below them, the top-down view makes them appear less "human shaped" and the cams stop tracking the human. Moving the cams to a lower height to avoid the top-down view is not an attractive solution for me.

If anyone has a resource from where I can download alternate version firmware to experiment with, or if there is perhaps a webservice API that I can tinker with, I'd appreciate the tip. Thanks.