New 2CD2387G2-LISU/SL not auto switching to supplement light

A

Afranze

Young grasshopper
Nov 17, 2022
76
14
Geelong
I have 2 of these cameras and I set up the first one to auto switch to led lights when detecting a human and use IR for everything else during night hours
So I liked the camera that much I got another the exact same model

I have copied the exact same settings as my first camera but when I test and physically walk past it at night the supplement LED lights do not turn on or flash or anything. It just still uses its IR

Not sure if I have missed any settings?

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It's likely your cameras are staying in colour as the shutter speed is set too slow and there's sufficient light. I think (not tried) if they're in colour at night already, setting Supplement Light Mode to Smart will have no effect on the normal LED light. Set a faster exposure time in 'Exposure Settings'. the default is possibly 1/12 or 1/25. Decrease that to at least 1/50 so that the camera switches into monochrome. That said I don't know why the flashing alarm and audio aren't working as they're a separate event linkage - perhaps you've got it disabled elsewhere. Do the settings from your NVR if they're connected to one (rather than directly from the camera)
 
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John Williamson said:
It's likely your cameras are staying in colour as the shutter speed is set too slow and there's sufficient light. I think (not tried) if they're in colour at night already, setting Supplement Light Mode to Smart will have no effect on the normal LED light. Set a faster exposure time in 'Exposure Settings'. the default is possibly 1/12 or 1/25. Decrease that to at least 1/50 so that the camera switches into monochrome. That said I don't know why the flashing alarm and audio aren't working as they're a separate event linkage - perhaps you've got it disabled elsewhere. Do the settings from your NVR if they're connected to one (rather than directly from the camera)
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No the problem I found was it wasnt detecting motion. Where the camera was pointing and where the motion was happening was on both very far left and right edges of the camera. It worked fine if I did motion in the middle of the camera frame. I adjusted the pointing direction and it fixed the issue
 
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