New Camera Old Location Pixelation Issues

D

dogboy

n3wb
Oct 21, 2024
7
4
USA
Hello All

New to here but have basic understanding in cameras. I have new camera that was installed and it has a decent amount of distortion pixelation.

I suspect it’s a cabling problem as the location of install had a failed camera from several years ago.

If I watch the live feed directly from the camera it looks fine and if I reduce the resolution the camera acts much better.

I replaced all wires from camera to new Poe injector (requires 30watts and my Poe switch is only 15.4w) and reterminated the closet jack as well. Only thing left is the camera end and then run a new wire I guess.

Also using VLC I notice it does freeze a bit as well but not pixelate. But I assume that VLC is dealing with the dropping packets differently?

Figured I will double check here before I get someone to come out for the cabling
 
You didn't mention the camera model or settings or VMS system being used or provide a sample snapshot - that can tell us a lot.

But I suspect the camera is on H265 and maybe with some codec and many systems don't do well with it.

And maybe pushing the camera too hard and/or network bottleneck since you said lowering resolution works better.

Try H264 without any smart codec or + codec
8192 bitrate
CBR
15 FPS

See if that fixes it.
 
Hi thank you for suggestion

The camera system is called Genetec aka a beast of a system. I think I was able to get it to run on h264 but wasn’t sure about the cbr as it seems like it’s still trying to use variable. See picture of camera. Camera is an Axis P5676-LE
 

Attachments

  • IMG_1147.jpeg
    IMG_1147.jpeg
    260.6 KB · Views: 13
  • Like
Reactions: mat200
Yeah that certainly looks like what we have seen from a codec mismatch with other systems.

I wouldn't expect it with this system as they are typical sold as a matching system unless one of the devices is significantly older than the other.

Maybe try a factory reset of the camera in the event the firmware is corrupt?
 
  • Like
Reactions: dogboy
Thank you. I could try that, but I have to eventually engage with the vendor as well. They just cost money lol
 
wittaj said:
Yeah that certainly looks like what we have seen from a codec mismatch with other systems.

I wouldn't expect it with this system as they are typical sold as a matching system unless one of the devices is significantly older than the other.

Maybe try a factory reset of the camera in the event the firmware is corrupt?
Click to expand...
I did update the Cameras firmware to what they recommended. The software actually tells you. And the genetec software is pretty new. 4 months since last software update.

Only reason why I assume it was cable is since it was broken for years they just didn’t get around to replacing the camera. I was thinking maybe water corrosion on the ethernet port as it’s an outside camera.
 
  • Like
Reactions: mat200
dogboy said:
OK, so it’s really weird. I’m watching it right now from home remotely from the server no packet loss so far no distortions either. On H265
Click to expand...
looktall said:
it's already a bad sign.
There shouldn't be any packet loss.

Maybe you didn't terminate properly.
Click to expand...
It seems like it’s somewhat steady if I’m only watching it, but I have a feeling whenever the security guards switch is to that camera start potentially seeing packet loss. Makes me wonder if like it’s a unicast udp issue. But definitely packet loss.
 
  • Like
Reactions: mat200
You must log in or register to reply here.
Top Bottom