Hello, sorry for my level of English.
I would like to know if I am the only one having a problem with hik-connect. If I want to view the image with sound on my smartphone, the intercom system crashes. I have to restart the hardware. I wanted to correct the problem with a firmware update but it didn't work. Now I no longer have access to the parameter because supposedly my password is not correct. I sent the xml file by mail to hikvision. Do you know how long it takes for a response?
I would like to know if I am the only one having a problem with hik-connect. If I want to view the image with sound on my smartphone, the intercom system crashes. I have to restart the hardware. I wanted to correct the problem with a firmware update but it didn't work. Now I no longer have access to the parameter because supposedly my password is not correct. I sent the xml file by mail to hikvision. Do you know how long it takes for a response?