No Signal on BI camera randomly but live view in camera never stops.

FlipNJ

FlipNJ

Pulling my weight
May 3, 2016
363
131
Totally stumped. One of my cameras on BI will lose signal and fail to connect but on the same PC, I never lose the live view using a browser on the same PC.
Been using the same settings in video configuration all along but did try deleting and adding it back in fresh. When using find/inspect it shows all the data but when clicking done, No Signal, failed to connect is displayed. It will connect randomly then disconnect again but keep in mind, Ive been watching the live camera feed on the browser and it never skips a beat. WTF. 3 hours in this now and Im lost.
Also. I have 2 BI setups on separate PCs and both do the same thing but are different SW versions. Tried moving the ethernet cable to different POE ports as well.
 
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test the camera for duplicate ips in the camera's web interface
 
BI tends to be more sensitive to drop outs than some apps and live view. Shows an error faster and it takes longer to recover so you'll see the problem more while the app/live view will continue to show. Watch the clock in the live view closely and see if it stops or skips. If so, then the problem is with the stream from the cam or network.
 
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Mike A. said:
BI tends to be more sensitive to drop outs than some apps and live view. Shows an error faster and it takes longer to recover so you'll see the problem more while the app/live view will continue to show. Watch the clock in the live view closely and see if it stops or skips. If so, then the problem is with the stream from the cam or network.
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You were right. The live view in the browser did have freezes on BI PC but a laptop connected to the same network.. the live view was steady. I changed the BI PC to wifi and it resolved it. Im so baffled to why. This same BI PC has another camera (same model) that has no issue. Not sure how cameras are routed on a network and how one can be problematic and the other isn't. The 2 cameras are using the same exact video configuration in BI setup.
 
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Hard to say and don't know how you're set up there as far as cams, network, and all. Try to simplify things as much as possible and work back to where the problem is isolated.
 
Is your network configured as such that no data passe's through the router on it's route to the BI computer?
Most routers can't handle the continuous data that cameras produce.
 
Mike A. said:
Hard to say and don't know how you're set up there as far as cams, network, and all. Try to simplify things as much as possible and work back to where the problem is isolated.
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Today I started at the camera. I disconnected the affected ptz and plugged in another Dahua 2mp starlight and all day it has been rock steady. Zero signal loss. Pretty confident it is the camera. Something with the network part of it. Sucks as it was purchased July 2022. It is a Dahua unbranded from EmpireTech (Loryta) . This is an excuse to grab a better one.
 
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Which cam?

Maybe try a reset. Then try changing the settings so there's not as much going on. e.g., keep FPS at 15 vs 30, etc. From there if there's still a problem maybe firmware update.
 
do you use reserved IPs for your cameras in your router? I have my call box and the camera on the side of my mailbox on dedicated reserved IP and some times when I am adding a new camera they will suddenly have the IP I gave the new camera and they will conflicted with each other. I have to delete their reserved IP than give them a new one and set it as reserved. unplug the camera than set up the new camera than plug the new one in and set it up than plug the other one back in.
now before you ask they have different mac id's and different IPs but still it happens
 
Coldair said:
do you use reserved IPs for your cameras in your router? I have my call box and the camera on the side of my mailbox on dedicated reserved IP and some times when I am adding a new camera they will suddenly have the IP I gave the new camera and they will conflicted with each other. I have to delete their reserved IP than give them a new one and set it as reserved. unplug the camera than set up the new camera than plug the new one in and set it up than plug the other one back in.
now before you ask they have different mac id's and different IPs but still it happens
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This is why I recommend each camera, NVR LAN or VMS PC's LAN be assigned a unique, static IP, all in the same subnet as the router's LAN (if there is a router) but OUTSIDE of that router's DHCP pool.
 
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FINAL FIX UPDATE! It turns out, the socket error was caused by the last run of cat 5e cable, between a POE hub and the camera. I tested the camera after attaching it right at my main switch. The test camera worked fine where the ptz is, because it doesn't pull the same wattage as the ptz. The cable was slightly squeezed into siding on the house to hide it. I assume with the high winds we've had, maybe that is why the cable failed. A new run of cable and the last 3 days have Zero no signal. Super happy I won't have to dump more $ on a replacement.

THANKS to all who offered help. I really appreciate your time assisting.
 
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Coldair said:
do you use reserved IPs for your cameras in your router? I have my call box and the camera on the side of my mailbox on dedicated reserved IP and some times when I am adding a new camera they will suddenly have the IP I gave the new camera and they will conflicted with each other. I have to delete their reserved IP than give them a new one and set it as reserved. unplug the camera than set up the new camera than plug the new one in and set it up than plug the other one back in.
now before you ask they have different mac id's and different IPs but still it happens
Click to expand...
Yes, all cameras are static. No conflicts
 
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