(noob) ExacQ Playback Not Working with Outdoor Cameras

[LeviRains]

Good morning, and forgive me for having absolutely no clue what I am talking about. I work at a middle school and we are trying to get some footage from a few days ago using exacq. I have noticed that on most of our outdoors cameras, they work while in "live" mode but when I try to search for older footage I get an error message with something about not being able to fetch metadata. Again, I am new to the system and have basically no knowledge of how this stuff works. Thanks in advance for any help.

 

[SpacemanSpiff]

Looks like no footage was recorded from the camera.

• Right click on the live feed of the desired camera and choose 'properties'
• next, click the 'schedule' tab to verify what it's current settings are (motion, free run, etc.)

Typically the default settings are 'motion' (24/7) to maximize how many days of footage can be retained

• If it is confirmed that the schedule is 'motion', go to the 'motion' tab and review the settings.

Of the many settings that might be not tuned correctly, there is also a chance the motion that occurred in the cameras field of view was not enough to trigger recording

 

[LeviRains]

Looks like no footage was recorded from the camera.

• Right click on the live feed of the desired camera and choose 'properties'
• next, click the 'schedule' tab to verify what it's current settings are (motion, free run, etc.)

Typically the default settings are 'motion' (24/7) to maximize how many days of footage can be retained

• If it is confirmed that the schedule is 'motion', go to the 'motion' tab and review the settings.

Of the many settings that might be not tuned correctly, there is also a chance the motion that occurred in the cameras field of view was not enough to trigger recording

Thank you! This helps me understand a little bit more about how the system works. When I right click on the live video, there is a "properties" option but I am not able to click it. The text is a dim, compared to bold on the options that I am able to click on. Do you know why it would do that?

 

[SpacemanSpiff]

The option is greyed out because you are logged in with an account that has limited privileges.

If the system maintained by in-house IT staff, you could ask them to check in on the various cam settings to ensure they are working

 

[LeviRains]

The option is greyed out because you are logged in with an account that has limited privileges.

If the system maintained by in-house IT staff, you could ask them to check in on the various cam settings to ensure they are working

Thank you! I appreciate your knowledge and help.