Not able to disarm active deterrance on dahua

Kiefer

n3wb
Sep 7, 2019
7
0
Belgium
Dear,

First of all sorry for the bad english, dutch guy here.

Today i installed 5x DH-IPC-HDW5541HP-AS-PV on NVR 4108 4KS2.

The main feature our client wanted was the active deterrance. This works great with IVS.

But..

We are not able to " disarm " this with the DMSS app? When i disarm in the app, the cameras are still making the alarm.
When i check in NVR the disarm function, i can't select no channels only " all ".

Are these cameras not compatible with the " disarm " function?
We choose these cameras for the Led and IR combination.

thanks in advance!