Notification stopped working since using cross zones

[S0619212]

I just started using cross zones feature, I have noticed strange behavior on the app since I started using cross zones feature. In the Android app in itself I can see that alert has received and I can see the video, however it doesn't notify meaning I do not see a popup or any notification on my phone. I checked the notification settings and everything , they look to be right. All this was working up until I started zones. Has anyone else experienced this issue?

 

[S0619212]

Has anyone else had faced this issue? Emailed support no response so far.

 

[mikeynags]

Has anyone else had faced this issue? Emailed support no response so far.

What happens if you manually trigger a camera? Do you get the alert then? If not, it’s not a zone issue it’s a notification issue that just happened to coincide with your zone change.


Sent from my iPhone using Tapatalk

 

[jaydeel]

Can you confirm that the desired notification action has the zones of interest checked — as well as the active profile selected (not gray) — as in the following example...

 

[S0619212]

Can you confirm that the desired notification action has the zones of interest checked — as well as the active profile selected (not gray) — as in the following example...

View attachment 75974

Appreciate you taking time in taking screenshots and explaining.

Yes, all the profiles are selected, what is weird is I get a notification on phone when i manually trigger, I just DO Not get a notification other times however when I open the app i see a alert there.

 

[jaydeel]

An idea... perhaps this behavior is due to Android‘s ‘sleep’ management of the Blue Iris app. You can try to turn off ‘Optimized battery usage’ for just the Blue Iris app. Here’s a link for an example on how to accomplish this (depending on your Android phone’s model, the UI and steps may not be exactly the same).

Galaxy S8+ Geofence Problem (Blue Iris App)

Hi All, I have a Galaxy Note 5 and my wife has a Galaxy S8+ both with the Blue Iris App installed. I have been trying in vain to get the Geofence working on my wifes S8+ but no matter what I try I cannot get her phone to register when she leaves or returns to the selected Geofence are I set of...

ipcamtalk.com

You can also long-press the notification and manage the app’s notification settings.

 

[S0619212]

So I did that change still do not get any notification. I also got the app installed on iphone same issue, app receives the notification but doesn't notify. All of this was working fine until I tweaked the cross zones feature. Manual trigger always work, i.e. i get the notification on iphone and android phone. If i open the app i see alerts, even when i run through the test run i see it triggered ( i see a red rectangle box) . I am thinking I might be missing something silly , just don't know what it is, driving me crazy.

 

[jaydeel]

We confirmed this for the Push Notification action dialog. Let’s check also the Alerts tab. Are all Motion zones checked, with ‘Any’, not ‘All’ selected? Make sure the appropriate profile is selected

 

[S0619212]

YOU ARE THE MAN ( or WOMAN, don't want to offend anyone ) . In the drop down I had it set to = instead of any, setting it to any made it work.

Support didn't even care to troubleshoot, they just said they do not support phone notifications.

THANK YOU.