problems with a DS-2DF8223I-AELW focusing while zooming. what is the latest firmware?

Sep 19, 2015
1,036
1,333
Naples Fl
a few updates back I started to have issues with my Hikvision speed dome not focusing at different zooms and my fix then was to delete the camera from BI, change the IP and add the camera back with the new ip and that worked till now. it will only focus as certain zoom lengths but when it does it will randomly keep scanning right and left till I stop it and it focuses again. I tried resetting the camera but I noticed that some of my setting remain behind which makes me think it is a software issue and not a hardware issue.

I purchased the camera from a vendor here about 3 years ago but I haven't seen them around in a while it was ERTECH LTD and it's probably an international model so I am a little cautious about downloading firmware.
 
a few updates back I started to have issues with my Hikvision speed dome not focusing at different zooms and my fix then was to delete the camera from BI, change the IP and add the camera back with the new ip and that worked till now. it will only focus as certain zoom lengths but when it does it will randomly keep scanning right and left till I stop it and it focuses again. I tried resetting the camera but I noticed that some of my setting remain behind which makes me think it is a software issue and not a hardware issue.

I purchased the camera from a vendor here about 3 years ago but I haven't seen them around in a while it was ERTECH LTD and it's probably an international model so I am a little cautious about downloading firmware.


here is a little sample of what it is doing