Andy,
I am upgrading firmware on my Dahua cameras today. Upgrading IPC-T54IR-ZE-S3 went well but PTZ5A4M-25X fails. I am currently on V3.200.0000016.1.R, Build Date: 2024-03-12. I am attempting to upgrade to the latest firmware on your website V3.200.0000018.2.R.240617. On my first attempt I used web interface. I was not paying attention but when I came back it was still on old version. I set to default and repowered. Still at old version. On the second attempt I used the config tool. I believe it got to about 15%. There is no reason given in the tool. It just says "upgrade failed." When I looked at the camera on the web interface after the failed upgrade, it did not display a video but had a message about resources. It is working again with the 16.1.R version but I have no way to upgrade to 18.2. Can you offer some help?
Steve
I am upgrading firmware on my Dahua cameras today. Upgrading IPC-T54IR-ZE-S3 went well but PTZ5A4M-25X fails. I am currently on V3.200.0000016.1.R, Build Date: 2024-03-12. I am attempting to upgrade to the latest firmware on your website V3.200.0000018.2.R.240617. On my first attempt I used web interface. I was not paying attention but when I came back it was still on old version. I set to default and repowered. Still at old version. On the second attempt I used the config tool. I believe it got to about 15%. There is no reason given in the tool. It just says "upgrade failed." When I looked at the camera on the web interface after the failed upgrade, it did not display a video but had a message about resources. It is working again with the 16.1.R version but I have no way to upgrade to 18.2. Can you offer some help?
Steve