Push Notification Issue

[Kyle]

I'm using Android IVMS-4500HD and have push notification enabled and working(somewhat). I setup a motion detection by the front door to "notify surveillance center" which does send the push notification to my phone. The issue is, When I click on remote playback I get "no record" and the remote playback start time/date is from days ago. The time/date on the NVR and cameras are all correct. Anyone have any ideas?

Thanks!
Kyle

 

[NVR]

Although you have gotten an alert, the NVR is still writing to the Hard drive and is not available yet for viewing. Wait a minute before playing back.

 

[Kyle]

Thanks! I will give that a try!

 

[Kyle]

Although you have gotten an alert, the NVR is still writing to the Hard drive and is not available yet for viewing. Wait a minute before playing back.

I just gave it a try and I still get the same error.. I also noticed that the from: is 2015-11-29 09:36 to: 2015-12-02 09:36. I got the notification at 9:34.. It seems there might be an issue with the app itself?

 

[NVR]

I just gave it a try and I still get the same error.. I also noticed that the from: is 2015-11-29 09:36 to: 2015-12-02 09:36. I got the notification at 9:34.. It seems there might be an issue with the app itself?

I had an other issue not related to this where deleting the app and installing it solved it, give that a try. It is buggy indeed.

 

[Kyle]

Thanks for the help.. Still no go. I emailed them through Google play and they got back to me.. Said they'll look into it..

 

[normel]

I also had a similair issue. The push thing seems not to work so properly yet

 

[Kyle]

I switched over to IVMS-4500 and the push notifications work as long as the app is open. If I close the app notifications do not come through. I've been emailing Hikvision about the issue and their looking into both IVMS-4500 and the HD version.