Hi All,
I have two QVIS, IPTZ-IR20A, 2MP Full HD Network IR PTZ Dome Cameras with an identical problem, I can't get the cameras to accept new IP addresses and both cameras will not factory reset. This model camera doesn't have a reset button.
Qvis tech support tried remotely to factory default both cameras and change IP settings, but these cameras are refusing to accept any new settings.
Problem Cameras Firmware: (Both cameras were working before until IT company decided to change network subnet and IP range)
Program Version: V2.0.1 Build 201603161001T
Control Version: ZoomCam_V1.0.2_build201601281847
Web Page Version: 1.1.1 Build 20160301
Plugin Version: 1.0.4.41
All other cameras working with the below firmware without any issues
Program Version: V1.0.2 Build 201509281602
Control Version: ZoomCam_V1.0.2_build20150730090
Web Page Version: 1.1.1 Build 20150924
Plugin Version: 1.0.3.39
Any help would be much appreciated.
I have two QVIS, IPTZ-IR20A, 2MP Full HD Network IR PTZ Dome Cameras with an identical problem, I can't get the cameras to accept new IP addresses and both cameras will not factory reset. This model camera doesn't have a reset button.
Qvis tech support tried remotely to factory default both cameras and change IP settings, but these cameras are refusing to accept any new settings.
Problem Cameras Firmware: (Both cameras were working before until IT company decided to change network subnet and IP range)
Program Version: V2.0.1 Build 201603161001T
Control Version: ZoomCam_V1.0.2_build201601281847
Web Page Version: 1.1.1 Build 20160301
Plugin Version: 1.0.4.41
All other cameras working with the below firmware without any issues
Program Version: V1.0.2 Build 201509281602
Control Version: ZoomCam_V1.0.2_build20150730090
Web Page Version: 1.1.1 Build 20150924
Plugin Version: 1.0.3.39
Any help would be much appreciated.