Renewal / Key

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FlippityFlippinFlip

n3wb
Jul 25, 2019
23
2
SC
My subscription expired, I pulled up the activation window and clicked to purchase an extension of maintenance. I copied that URL over to my primary PC (that does not run BI) and paid.

I now have an email invoice saying that I paid but no license key. Blue Iris looks the same, says my subscription is expired. I'm assuming that opening the link on the wrong PC is where I went wrong. I emailed support with all the information early this morning but haven't gotten a reply. Is there something I can do on my end to correct this?
 
Big issue with the credit card vendor, so depending on your BI version, you may have paid to the wrong credit card vendor if your BI version was old enough to still be the former vendor.

BI is basically a one person shop, so give them a few days to reply to your email.

Blue Iris Update Bot

Thread 'MyCommerce/Digital River meltdown'

Due to non-payment, perhaps their impending bankruptcy, we have had to expedite our separation from MyCommerce/Digital River. For new licenses and maintenance renewals, please use the new purchase links found on this website or the ones found in version 5.9.8 or newer.

The very painful fact is that if you purchased any Blue Iris product through MyCommerce/Digital River since July 1, 2024, we have not received any of this money. This has been an extremely stressful time here, considering that more than 1/4 of a year’s revenue is being withheld, and we must consider the possibility of...
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