Replacement Parts for Hikvision Cams

May 20, 2016
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Guys,

New member here and have recently delved head first into ip cams. Currently using a Hik 7600 NVR, v3.4.2 and 4 2032 cams and love it.

Wanted to share I recently scored a new US market 2032 cam, but the glass was damaged, so I got it cheap. I called Hikvision US and got no where, even called vendors they recommended and no dice. I emailed Hikvision US and surprisingly, got a reply. I told them I needed just the front glass and they provided a part number and a order form. Long story short, I paid and 1 week later got a large box with not only the replacement glass, but a new metal housing as well for $8 plus shipping.

Way to go Hikky! If anyone wants the name and email contact and part number, I will pass it along.
 
Great to know! Usually Hikvision are useless so this makes a nice change (although you did have to call then e-mail them with different responses).