RMA requested, no email response

S

spazstic

n3wb
Oct 3, 2023
21
6
Southern California
Hi Andy,
I purchased a bullet camera on 12/17, then asked to change it to a turret camera on 12/18. You said it had already shipped so I just purchased the turret camera on that day.
I've sent several emails asking where to ship the original camera back and for an RMA but haven't received a response. I just sent another one.
Please advise.
Thanks,
Nick
 
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Many people have had issues with email where his or yours goes into spam. Better to simply DM him here.
 
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spazstic said:
Hi Andy,
I purchased a bullet camera on 12/17, then asked to change it to a turret camera on 12/18. You said it had already shipped so I just purchased the turret camera on that day.
I've sent several emails asking where to ship the original camera back and for an RMA but haven't received a response. I just sent another one.
Please advise.
Thanks,
Nick
Click to expand...
which email you sent to? my email is kingsecurity2014@163.com
 
Hi Andy,

It was sent to Sales02@empiretech01.com

We communicated back and forth through that email on the topic, so I don't think it's an issue with emails going to junk mail.

I love the turret cam and plan on replacing my cheaper cameras over time with them. The low light vision is pretty incredible.

Thank you all for the help!
 
spazstic said:
Hi Andy,

It was sent to Sales02@empiretech01.com

We communicated back and forth through that email on the topic, so I don't think it's an issue with emails going to junk mail.

I love the turret cam and plan on replacing my cheaper cameras over time with them. The low light vision is pretty incredible.

Thank you all for the help!
Click to expand...
I sent you a dm for asking yours email address, strange can't search your name Nick for this issue, i also remembered the support forward the email to me, but i can't locate the email.
 
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