SD29204UE-GN Zoom and focus iris stuck

koops

n3wb
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HI all,

Just got 2 x SD29204UE-GN from Andy.

The first one out of the box both its focus and zoom is stuck and won't unstick using either the buttons within the normal camera web ui nor blue iris.

I got the second camera out to see if this was a software issue. It had none of these problems and was the same firmware.

PTZ function's fine as I can move all directions freely.

Zoom/focus dont seem to do anything at all. I don't see any of the normal refocusing behavior at all.







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I thought maybe there was some other protection on the lens apart from the single plastic I removed but I cant see anything.

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I've reset to defaults three times now.

Seems to have a newer firmware that the other threads I saw hereV2.813.0000008.0.R.E4.4a3, Build Date: 2021-10-14

Just wondering if this is more likely to be a software or hardware related issue?
 
Last edited:

EMPIRETECANDY

IPCT Vendor
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Looks like hardware issues, but i send you another new fw to try and check. Check your email.

Also make a hard reset on the camera's reset button, press it for 5-7 seconds, make sure camera is powered when you do this.

If still same issue, we replace a new one for you.
 
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