Security Camera System Question

A

AuDu

n3wb
Oct 21, 2016
7
0
Hi everyone,

First I want to apologize if i am not posting this question in the correct forum. I am a Newbie to security system. I have been searching and reading through Forum to see if anyone ran into same issue i am trying to figure out. Here is my issue and questions.

Problem and troubleshooting:

The problem i am running into is my internet service keeps getting dropped (I know you are asking "What does this have to do with IP Cams or how this fit in with this website?" I promise i will get to it soon. ) every day (sometime 4 to 5 time a day). I have to reset my ATT modem to get the service back up. I have called service provider to see if there are some connection issue or ATT hardware issue that causes this network drop. ATT has come out and check connection few times and found no issue from outside going into the panel or to the modem. They also replace new ATT cable from ATT Panel to the ATT Modem. They also replace the Modem too. The only thing they can tell me is that from what they see is that there are a lot of download errors from my network that causes the ATT modem to crash.

The few reasons i could think of is folks downloading, streaming music, or the camera system. I have limit folks from downloading and streaming from their systems but i still continue to see my internet service drop every day but not as much. So the only think i could think of next that cause the network drop is security camera system.

Questions and Ask:

Is it possible that my camera system is causing the ATT Modem to crash?

If yes, what is causing it to act like this?

what i can do to prevent this from happening?


Camera system information:

GeoVision PC-DVR software "GeoVision Digital Surveillance System version 8.6.2.0"
22 GeoVision bullet Cameras

Computer system Information:

Intel Core i7-4790K CPU @ 4GHz
8 GB RAM
Windows 10 x64 Pro
Primary disk is just 1TB HDD
3 x 4TB to store cameras recording

Any suggestion or advise is much appreciated. Oh, this camera system was from a previous business owner, when a friend bought the business it came with it. I personally don't like the company of the camera because the GUI is not that great.

Thank you.
 
Do you have a router? If you do you could take a look at the logs to see what the heck is going on. I cannot speak for ATT but i will say I have come in behind Time Warner a few times only to find out they do not know shi&. If you really think your camera system is causing a issue, stop the pc-dvr software for a few days and see if it goes away. Need more info on your network setup.
 
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unplug your NVR from your LAN and see if the problem still happens while its removed.. if you have that many cameras it might be a good idea to run them on there own network.
 
c hris527,

I do have a router (NetGear R7000) but my camera system is not connected to the NetGear R7000. It is connected to the ATT modem directly and my NetGear R7000 connects to the ATT to provide internet service for a separate network. i had to separate them as the network before everything (8-port Gigabyte switch and 2 PoE switch for cameras and PCs) wired to run into the ATT modem. So once the modem goes down, all the PCs are not able to talk to one specific server that is hosting their software that everyone needed to run cashier (yes this outage happen with the previous owner before my buddy bought the business). Now once the outage happens they only loose the internet and they are continue to work.

this is current network setup:

NetGear R7000:
- 24-port Cisco gigabyte switch
- Server hosting cashier (connected to 24-port switch)
- Pcs, cashiers, scales, and Printers (connected to 24-Port switch)

ATT Modem:
- NetGear R7000 Router
- PoE switch 1 (connects most cameras and PC+DVR computer)
- PoE switch 2 (connects cameras)
- Main PC+DVR

I can try stoping the recording on both PC+DVRs for few days. Also, is it necessary to have 2 PC+DVRs on the network to record? the previous owner said it the second recording is only for backup just incase the other one goes down. I personally don't think it is necessary but would like to get second opinion.
 
nayr,

i have thought of getting a separate dedicated line for just the camera system. I will look into that option soon. I will also disconnect it from the network and test it out too.

Also, what do you think of the current GeoVision system? Do you recommend to go with another PC+DVR software like Blue Iris? My buddy don't want to by new cameras and i have read that GeoVision cameras only work with GeoVision DVRs product.
 
So let me get this right, you PV-NVr;s are on the router side of the network? And your NVR is connected to the ATT modem? Do as nayr says and disconnect the NVr from the modem and stop the services for the PC's nvrs for a few days, see what happens, just do not tell the employees lol, make sure logging is enabled on your router so you can see what and when your internet is doing.
 
branch your PoE switches off your 24p Cisco, leave nothing on that piece of shit AT&T router except your R7000

you want it setup so the only traffic that ever touches your AT&T hardware is traffic bound for the intenet.. absolutely no local traffic should ever touch it.. so that would include cameras.
 
c hris527,

the PV-NVRs are connected to PoE switch which is also connect to ATT Modem.
 
nayr,

I have tried to connect the PoE switches and computer that does recording to NetGear R7000 once. But I was having hard time port forwarding the NetGear to the ATT Modem. According to ATT Tech Support, for me to port forwarding my security camera through their hardware, I have to connect all my camera system to the modem. That was the only way for me to port forwarding to work for me to view security cameras on mobile devices.
 
no you put att modem into bridge mode and run your own router.. if they wont let you bridge that one, then you need to get one that will.
 
OK backagain. It turns out that my AT&T modem 5268AC does not have a bridgemode. any other suggestions?

I am starting to think I should suggest my buddy to get whole new camerasystem. We are running into issue with this current system where itwill stop recording on 18 cameras and four cameras are stillrecording. I have checked the schedulingin the DVR software and checked the HDD space is not the issue. What doesn’t make sense is that only 4 of thecameras were still on monitoring status.

I also havebeen trying to decide if I should go with standalone DVR/NVR or another PC-BaseDVR. If I was going to go with another PC-Base DVR (Blue Iris as it seems likea good software and cheap) I am afraid I will run into the same issue with knockingthe internet out again. Any suggestionsif I should go with standalone DVR/NVR or PC-Base?

I have done myresearch on the difference between them and understand the pros and cons ofboth. What I would like to do is use somethingthat is does not restrict me from using one product to work with the equipmentthat is recording. So Blue Iris meanslike a good candidate for a PC-Base DVR as it support wide range of IP Cams. Butaccording to Blue Iris side there are “Tested Network IP Cameras” listed. So does that mean I can only use those makeand models of IP Cams that been tested? Orwill it work with other make and models that are not listed as “Tested NetworkIP Cameras”?

Should I go withBlue Iris or any other you recommend?

Thanks,


 
then configure your AT&T modem to put your R7000 into a DMZ.
 
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