SmartPSS: can move only one PTZ

Bufa

Bufa

n3wb
Jul 4, 2018
3
0
Rom
Hello everyone, I have a Dahua NVR model 5832-4K.

I have multiple Dahua IP PTZ and they move/pan/tilt just fine when connected via IP.

Unfortunately via SmartPSS (or via mobile) I can control only one PTZ. I searched on the forum and as far as I understood it should be a firmware problem.

Please, could you help me on this? My local dealer admitted that doesn't know where to start.
 
Nobody knows? I also wanted to try and update the firmware but the Dahua page doesn't show any download link.
 
I'm pretty sure I have. Is there a different way other than selecting the camera and using the PTZ panel to pan it? Because that's my workflow with the SmartPSS software:

1. Select "ptz cam 1"
2. Expand the PTZ panel
3. Pan (it works)
4. Select "ptz cam 2"
5. Pan (ptz cam 1 instead of 2 moves)

I can see that the cam view gets highlighted but still only one camera moves..
 
You must log in or register to reply here.
Top Bottom