Smartpss HIGH CPU usage for 10mins+ if i enable "playback" tab

[comets]

I have been using this since 2018, had this issues for 5 years, tried updating the 2.0.0.1 version and i had 100 cams and it deleted all their passwords after import so have avoided updating since, to add to that problem, if i add a cam via SN and it doesn't connect, then it will keep trying to connect to it and then force Smartpss to start messing with CPU until i turn it off..these were the 2 problems i faced for 6 years now, now a 3rd one, about 10 days ago, because Smartpss has this bug whereby it doesn't retain cams and deletes screenshots and videos of newly added cams if it doesn't shut down proper (it never does) so i'm forced to EXPORT (backup) my device list before i turn the device off and also move all snapshots and videos from the folder it downloads to to another one, this is already a pain in the arse to do and now it has a new issue of when i'm exporting my device list (BACKUP Option on device tab), it takes between 5-15mins to export to the .xml which is idiotic as it took less than 30 seconds before wit hte CPU going very high for no reason...i have no idea what's causing this but clean re-installing it didn't help

 

[bigredfish]

Hmmm I dont have any of those problems... some older versions used to crash often on windows 7 but never 'lost" any cams or connections.

Im using this one on Windows 11


What OS do you have it running on?
Sounds like you're using the PC-NVR component? Yeah that sucks. The plain live viewer/playback/download and alarm stuff is solid though.

 

[comets]

Hmmm I dont have any of those problems... some older versions used to crash often on windows 7 but never 'lost" any cams or connections.

Im using this one on Windows 11
View attachment 180023

What OS do you have it running on?
Sounds like you're using the PC-NVR component? Yeah that sucks. The plain live viewer/playback/download and alarm stuff is solid though.

I'm on win 8.1 but had the same issue on Win10 (the high CPU usage when playback tab was enabled) and losing cams if it shuts down poorly even when you shut it down normally, it goes on a HIGH CPU usage before going off so you never know if it got shut down poorly or not, until you turn it back on and watch images/videos of a new cam u added before shutting down disappearing from the "capture" and "recording" windows as its turning on and "restoring" itself.......i even gave the tool full admin access via security permission for all users on the PC incase it had an issue with a system fie but it still does it...dealing with that issue for 5 years was bad enough and now backing it up taking 10+ minutes is just irritating cause while it does that, again HIGH CPU USAGE, i already lost my last PC because its power supply just died while it was running who i feel to a degree was caused by this software cause its habit of messing up CPU usage, don't want to lose my laptop too.....i moved a few cams to ICRSS software and something called Polyvision CMS but its not helpful cause most of my cams were added via the Serial number and these two softwares don't allow serial number additions....regarding ur question, no , i don't have PC-NVR.. was smart enough to not install it

 

[comets]

and now its taking more than 15mins to backup, and it blocks me from opening my sound/device driver on the taskbar...

 

[bigredfish]

Im no computer expert but my wife ran Win 8.x and it was the most error prone OS I've ever encountered... FWIW

 

[comets]

read its logs and i got weird errors while it was backing up which took more than 16mins, anyone know how to fix

[1230 02:03:48.660][OrganizationManager.cpp:258] TID 8408 [INFO] SPSSLogic::OrganizationManager::loadXMLFile(): loadXMLFile C:/Users/Public/SmartPSS/OrganizationBackup/OrganizationChannel.xml ok.
[1230 02:03:48.688][OrganizationManager.cpp:258] TID 8408 [INFO] SPSSLogic::OrganizationManager::loadXMLFile(): loadXMLFile C:/Users/Public/SmartPSS/OrganizationBackup/OrganizationEmap.xml ok.
[1230 02:04:13.535][qsinglemaindlg.cpp:651] TID 9340 [ERR] QSingleMainDlg::checkCurrentDir(): Current path has been changed!
[1230 02:04:18.556][OrganizationManager.cpp:258] TID 8408 [INFO] SPSSLogic::OrganizationManager::loadXMLFile(): loadXMLFile C:/Users/Public/SmartPSS/OrganizationBackup/Organization.xml ok.
[1230 02:04:18.557][OrganizationManager.cpp:258] TID 8408 [INFO] SPSSLogic::OrganizationManager::loadXMLFile(): loadXMLFile C:/Users/Public/SmartPSS/OrganizationBackup/OrganizationGroup.xml ok.
[1230 02:04:18.557][OrganizationManager.cpp:258] TID 8408 [INFO] SPSSLogic::OrganizationManager::loadXMLFile(): loadXMLFile C:/Users/Public/SmartPSS/OrganizationBackup/OrganizationRegion.xml ok.
[1230 02:04:18.558][OrganizationManager.cpp:258] TID 8408 [INFO] SPSSLogic::OrganizationManager::loadXMLFile(): loadXMLFile C:/Users/Public/SmartPSS/OrganizationBackup/OrganizationDevice.xml ok.
[1230 02:04:18.560][OrganizationManager.cpp:258] TID 8408 [INFO] SPSSLogic::OrganizationManager::loadXMLFile(): loadXMLFile C:/Users/Public/SmartPSS/OrganizationBackup/OrganizationChannel.xml ok.
[1230 02:04:18.561][OrganizationManager.cpp:258] TID 8408 [INFO] SPSSLogic::OrganizationManager::loadXMLFile(): loadXMLFile C:/Users/Public/SmartPSS/OrganizationBackup/OrganizationEmap.xml ok.
[1230 02:04:48.435][DevAddWidget.cpp:1713] TID 9340 [INFO] DevAddWidget::SaveDeviceAsXml(): Failed to encode!
[1230 02:04:48.531][OrganizationManager.cpp:258] TID 8408 [INFO] SPSSLogic::OrganizationManager::loadXMLFile(): loadXMLFile C:/Users/Public/SmartPSS/OrganizationBackup/Organization.xml ok.
[1230 02:04:48.531][OrganizationManager.cpp:258] TID 8408 [INFO] SPSSLogic::OrganizationManager::loadXMLFile(): loadXMLFile C:/Users/Public/SmartPSS/OrganizationBackup/OrganizationGroup.xml ok.
[1230 02:04:48.532][OrganizationManager.cpp:258] TID 8408 [INFO] SPSSLogic::OrganizationManager::loadXMLFile(): loadXMLFile C:/Users/Public/SmartPSS/OrganizationBackup/OrganizationRegion.xml ok.
[1230 02:04:48.539][OrganizationManager.cpp:258] TID 8408 [INFO] SPSSLogic::OrganizationManager::loadXMLFile(): loadXMLFile C:/Users/Public/SmartPSS/OrganizationBackup/OrganizationDevice.xml ok.
[1230 02:04:48.542][OrganizationManager.cpp:258] TID 8408 [INFO] SPSSLogic::OrganizationManager::loadXMLFile(): loadXMLFile C:/Users/Public/SmartPSS/OrganizationBackup/OrganizationChannel.xml ok.
[1230 02:04:48.542][OrganizationManager.cpp:258] TID 8408 [INFO] SPSSLogic::OrganizationManager::loadXMLFile(): loadXMLFile C:/Users/Public/SmartPSS/OrganizationBackup/OrganizationEmap.xml ok.
[1230 02:05:18.513][OrganizationManager.cpp:258] TID 8408 [INFO] SPSSLogic::OrganizationManager::loadXMLFile(): loadXMLFile C:/Users/Public/SmartPSS/OrganizationBackup/Organization.xml ok.
[1230 02:05:18.514][OrganizationManager.cpp:258] TID 8408 [INFO] SPSSLogic::OrganizationManager::loadXMLFile(): loadXMLFile C:/Users/Public/SmartPSS/OrganizationBackup/OrganizationGroup.xml ok.
[1230 02:05:18.514][OrganizationManager.cpp:258] TID 8408 [INFO] SPSSLogic::OrganizationManager::loadXMLFile(): loadXMLFile C:/Users/Public/SmartPSS/OrganizationBackup/OrganizationRegion.xml ok.
[1230 02:05:18.515][OrganizationManager.cpp:258] TID 8408 [INFO] SPSSLogic::OrganizationManager::loadXMLFile(): loadXMLFile C:/Users/Public/SmartPSS/OrganizationBackup/OrganizationDevice.xml ok.
[1230 02:05:18.517][OrganizationManager.cpp:258] TID 8408 [INFO] SPSSLogic::OrganizationManager::loadXMLFile(): loadXMLFile C:/Users/Public/SmartPSS/OrganizationBackup/OrganizationChannel.xml ok.
[1230 02:05:18.518][OrganizationManager.cpp:258] TID 8408 [INFO] SPSSLogic::OrganizationManager::loadXMLFile(): loadXMLFile C:/Users/Public/SmartPSS/OrganizationBackup/OrganizationEmap.xml ok.
[1230 02:05:48.516][OrganizationManager.cpp:258] TID 8408 [INFO] SPSSLogic::OrganizationManager::loadXMLFile(): loadXMLFile C:/Users/Public/SmartPSS/OrganizationBackup/Organization.xml ok.
[1230 02:05:48.516][OrganizationManager.cpp:258] TID 8408 [INFO] SPSSLogic::OrganizationManager::loadXMLFile(): loadXMLFile C:/Users/Public/SmartPSS/OrganizationBackup/OrganizationGroup.xml ok.
[1230 02:05:48.516][OrganizationManager.cpp:258] TID 8408 [INFO] SPSSLogic::OrganizationManager::loadXMLFile(): loadXMLFile C:/Users/Public/SmartPSS/OrganizationBackup/OrganizationRegion.xml ok.
[1230 02:05:48.517][OrganizationManager.cpp:258] TID 8408 [INFO] SPSSLogic::OrganizationManager::loadXMLFile(): loadXMLFile C:/Users/Public/SmartPSS/OrganizationBackup/OrganizationDevice.xml ok.
[1230 02:05:48.519][OrganizationManager.cpp:258] TID 8408 [INFO] SPSSLogic::OrganizationManager::loadXMLFile(): loadXMLFile C:/Users/Public/SmartPSS/OrganizationBackup/OrganizationChannel.xml ok.
[1230 02:05:48.520][OrganizationManager.cpp:258] TID 8408 [INFO] SPSSLogic::OrganizationManager::loadXMLFile(): loadXMLFile C:/Users/Public/SmartPSS/OrganizationBackup/OrganizationEmap.xml ok.
[1230 02:05:51.515][DevAddWidget.cpp:1713] TID 9340 [INFO] DevAddWidget::SaveDeviceAsXml(): Failed to encode!
[1230 02:06:18.514][OrganizationManager.cpp:258] TID 8408 [INFO] SPSSLogic::OrganizationManager::loadXMLFile(): loadXMLFile C:/Users/Public/SmartPSS/OrganizationBackup/Organization.xml ok.
[1230 02:06:18.514][OrganizationManager.cpp:258] TID 8408 [INFO] SPSSLogic::OrganizationManager::loadXMLFile(): loadXMLFile C:/Users/Public/SmartPSS/OrganizationBackup/OrganizationGroup.xml ok.
[1230 02:06:18.515][OrganizationManager.cpp:258] TID 8408 [INFO] SPSSLogic::OrganizationManager::loadXMLFile(): loadXMLFile C:/Users/Public/SmartPSS/OrganizationBackup/OrganizationRegion.xml ok.
[1230 02:06:18.516][OrganizationManager.cpp:258] TID 8408 [INFO] SPSSLogic::OrganizationManager::loadXMLFile(): loadXMLFile C:/Users/Public/SmartPSS/OrganizationBackup/OrganizationDevice.xml ok.
[1230 02:06:18.518][OrganizationManager.cpp:258] TID 8408 [INFO] SPSSLogic::OrganizationManager::loadXMLFile(): loadXMLFile C:/Users/Public/SmartPSS/OrganizationBackup/OrganizationChannel.xml ok.
[1230 02:06:18.519][OrganizationManager.cpp:258] TID 8408 [INFO] SPSSLogic::OrganizationManager::loadXMLFile(): loadXMLFile C:/Users/Public/SmartPSS/OrganizationBackup/OrganizationEmap.xml ok.
[1230 02:06:36.248][DevAddWidget.cpp:1713] TID 9340 [INFO] DevAddWidget::SaveDeviceAsXml(): Failed to encode!
[1230 02:06:36.248][DevAddWidget.cpp:1713] TID 9340 [INFO] DevAddWidget::SaveDeviceAsXml(): Failed to encode!
[1230 02:06:36.248][DevAddWidget.cpp:1713] TID 9340 [INFO] DevAddWidget::SaveDeviceAsXml(): Failed to encode!
[1230 02:06:36.248][DevAddWidget.cpp:1713] TID 9340 [INFO] DevAddWidget::SaveDeviceAsXml(): Failed to encode!
[1230 02:06:39.604][DevAddWidget.cpp:1713] TID 9340 [INFO] DevAddWidget::SaveDeviceAsXml(): Failed to encode!
[1230 02:06:39.604][DevAddWidget.cpp:1713] TID 9340 [INFO] DevAddWidget::SaveDeviceAsXml(): Failed to encode!
[1230 02:06:42.310][DevAddWidget.cpp:1713] TID 9340 [INFO] DevAddWidget::SaveDeviceAsXml(): Failed to encode!
[1230 02:06:48.514][OrganizationManager.cpp:258] TID 8408 [INFO] SPSSLogic::OrganizationManager::loadXMLFile(): loadXMLFile C:/Users/Public/SmartPSS/OrganizationBackup/Organization.xml ok.
[1230 02:06:48.515][OrganizationManager.cpp:258] TID 8408 [INFO] SPSSLogic::OrganizationManager::loadXMLFile(): loadXMLFile C:/Users/Public/SmartPSS/OrganizationBackup/OrganizationGroup.xml ok.
[1230 02:06:48.515][OrganizationManager.cpp:258] TID 8408 [INFO] SPSSLogic::OrganizationManager::loadXMLFile(): loadXMLFile C:/Users/Public/SmartPSS/OrganizationBackup/OrganizationRegion.xml ok.
[1230 02:06:48.516][OrganizationManager.cpp:258] TID 8408 [INFO] SPSSLogic::OrganizationManager::loadXMLFile(): loadXMLFile C:/Users/Public/SmartPSS/OrganizationBackup/OrganizationDevice.xml ok.
[1230 02:06:48.518][OrganizationManager.cpp:258] TID 8408 [INFO] SPSSLogic::OrganizationManager::loadXMLFile(): loadXMLFile C:/Users/Public/SmartPSS/OrganizationBackup/OrganizationChannel.xml ok.

 

[toewe]

Looks like one (or some) of your camera's software is newer than the SmartPSS software and therefore Smartpss doesn't know how to process some of the camera's data during backup. Just a SWAG. You might want to try an experiment on just a few cameras using a newer OS and the latest version of SmartPSS. Good luck.