I have in interesting issue that started on Oct 1st when my BI5 system updated to 5.9.8.4. I have a second monitor on my computer that I usually have UI3 up showing my cameras. (gotta keep an eye on my dogs 
). I started noticing that at random times my streams would seem to "reset" themselves, almost as if BI had crashed/restarted the streams. I rebooted my BI5 (windows 11 vm) and the stream would work for a period of time and then it would reset again. I reinstalled the previous version that was released on Sept 25th (5.9.8.3) and everything worked as usually. I kept it at that version until yesterday when I tried out the latest 5.9.9.0 (it might have been 5.9.9.1, but I can't remember when I did the testing yesterday.) Everything started up fine, and after a short period of time my UI3 streams seemed to have reset and restarted. I don't think it is UI3 that is crashing, as I also experienced it when I initially upgraded to 5.9.8.4 and was within the BI5 interface.
I checked the last couple of weeks of posts, but I can't find anything similar, so I wanted to see what steps I could take to capture more logs / info to try and troubleshoot the issue.
My Setup:
Intel i5-12600k / 64GB memory
Unraid 6.12.13
BI is running in a WIndows 11 VM with 6 dedicated performance cores and 16GB of memory. I am not doing the igpu passthrough (had issues in the past), but do have substreams enabled on all my cameras and am my CPU is around 15% utilized and 30-35% memory utilized. My hard drive is a dedicated drive passed through to the Windows 11 image.
I have about 19 cameras, with mostly 1080p / 2k cameras, with 1 8k camera.
I have been running this setup for over a year without issue until 5.9.8.4 and above.
I checked the BI log and was able to find this info, but it doesn't really provide more details.
2 10/1/2024 6:49:38.511 AM App Restarted after unexpected shutdown (5.9.8.4/1500/240)
2 10/23/2024 5:54:42.033 PM App Restarted after unexpected shutdown (5.9.9.1/1500/82)
I looked at the Event Logs, and found this for the last error log.
The Blue Iris Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 1000 milliseconds: Restart the service.
System
- Provider
[ Name] Service Control Manager
[ Guid] {555908d1-a6d7-4695-8e1e-26931d2012f4}
[ EventSourceName] Service Control Manager
- EventID 7031
[ Qualifiers] 49152
Version 0
Level 2
Task 0
Opcode 0
Keywords 0x8080000000000000
- TimeCreated
[ SystemTime] 2024-10-23T23:54:40.7267199Z
EventRecordID 8021
Correlation
- Execution
[ ProcessID] 832
[ ThreadID] 11276
Channel System
Computer Blue-Iris-Server
Security
- EventData
param1 Blue Iris Service
param2 1
param3 1000
param4 1
param5 Restart the service
42006C007500650049007200690073000000
Thanks in advance for any ideas/suggestions.
). I started noticing that at random times my streams would seem to "reset" themselves, almost as if BI had crashed/restarted the streams. I rebooted my BI5 (windows 11 vm) and the stream would work for a period of time and then it would reset again. I reinstalled the previous version that was released on Sept 25th (5.9.8.3) and everything worked as usually. I kept it at that version until yesterday when I tried out the latest 5.9.9.0 (it might have been 5.9.9.1, but I can't remember when I did the testing yesterday.) Everything started up fine, and after a short period of time my UI3 streams seemed to have reset and restarted. I don't think it is UI3 that is crashing, as I also experienced it when I initially upgraded to 5.9.8.4 and was within the BI5 interface.I checked the last couple of weeks of posts, but I can't find anything similar, so I wanted to see what steps I could take to capture more logs / info to try and troubleshoot the issue.
My Setup:
Intel i5-12600k / 64GB memory
Unraid 6.12.13
BI is running in a WIndows 11 VM with 6 dedicated performance cores and 16GB of memory. I am not doing the igpu passthrough (had issues in the past), but do have substreams enabled on all my cameras and am my CPU is around 15% utilized and 30-35% memory utilized. My hard drive is a dedicated drive passed through to the Windows 11 image.
I have about 19 cameras, with mostly 1080p / 2k cameras, with 1 8k camera.
I have been running this setup for over a year without issue until 5.9.8.4 and above.
I checked the BI log and was able to find this info, but it doesn't really provide more details.
2 10/1/2024 6:49:38.511 AM App Restarted after unexpected shutdown (5.9.8.4/1500/240)
2 10/23/2024 5:54:42.033 PM App Restarted after unexpected shutdown (5.9.9.1/1500/82)
I looked at the Event Logs, and found this for the last error log.
The Blue Iris Service service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 1000 milliseconds: Restart the service.
System
- Provider
[ Name] Service Control Manager
[ Guid] {555908d1-a6d7-4695-8e1e-26931d2012f4}
[ EventSourceName] Service Control Manager
- EventID 7031
[ Qualifiers] 49152
Version 0
Level 2
Task 0
Opcode 0
Keywords 0x8080000000000000
- TimeCreated
[ SystemTime] 2024-10-23T23:54:40.7267199Z
EventRecordID 8021
Correlation
- Execution
[ ProcessID] 832
[ ThreadID] 11276
Channel System
Computer Blue-Iris-Server
Security
- EventData
param1 Blue Iris Service
param2 1
param3 1000
param4 1
param5 Restart the service
42006C007500650049007200690073000000
Thanks in advance for any ideas/suggestions.