Unable to create support ticket

[jaydeel]

Noticed yesterday, continuing today. Using link below...
Chat button also not working.
Tried from two browsers: Chrome (PC) and Safari (Mac).
https://www.smarthomesentry.com/support?sentry_id=XXXXXXX

Edit: Yes I've allowed pop-ups for the site.

 

[jaydeel]

Bump
@varghesesa

 

[varghesesa]

Support just confirmed Chat is not working currently. They are investigating.

In the interim, support@smarthomesentry.com will always get through. Apologies for inconvenience.

-- Sam from Sentry

 

[jaydeel]

support@smarthomesentry.com will always get through

Thanks Sam. I've just emailed a "false negative" example as a test.