Unable to unbind ERI-K108-P8.

[Miclaire41]

This device (ERI-K108-P8) was originally added to a guest account on the hik app.

Now I cannot unbind it from the account using SADP, the web interface, and the NVR GUI. the current firmware is V3.4.100 build 190222, so I am not sure if there is an update for it, but there is nothing I found on the hikvision website.
I have tried updating the firmware using IVMS 4200, but that didn't work either. So is there any way to unbind this NVR or should I just portforward my NVR instead.

 

[trempa92]

Hik partner pro - Installer account. Then you open a Case for unbinding.

Most stopped working after platform upgrade few months back

 

[Miclaire41]

Hik partner pro - Installer account. Then you open a Case for unbinding.

Most stopped working after platform upgrade few months back

I need to authenticate a company in order to open a case.

 

[trempa92]

Well yes :/

 

[Miclaire41]

Well yes :/

Is there an alternative method? I don't have a company to authenticate. Is there some way to open a case without a company?

 

[trempa92]

That was an alternative method.
If you bought via authorized distributer or installer, they can do it for you. Or even if you did not, ask for some, they will most likely charge you. But if you catch someone in good mood, might do it for free.