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Unable to upgrade firmware on DS-2DE2A404IW-DE3 camera

Connectome

Connectome

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The last time I updated the firmware on this camera was using the TFTP-Update which was successful.

I am unable to update the camera with the latest firmware using a USB stick via my Hikvision NVR, I have also logged into the camera itself and this fails with an error message "Upgrade Failed". I have also reset the cameras to defaults and tried to upgrade this via the iVMS-4200 3.7.0.5 Client.

I am really stuck and not sure what to do next.
 

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watchful_ip

watchful_ip

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That looks like the wrong firmware.

That E7 whereas your camera is R7.
 
Connectome

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Connectome

Connectome

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watchful_ip said:
Check this out:


FYI it claims:
Note：Versions before 5.6.11 must be upgraded to 5.6.11 and then to versions above 5.6.11
Click to expand...
Upgrade worked when I used that 5.6.11! Thanks :)

Only problem is I cant remote to that camera now, even from my NVR so I will jump on it with a USB stick and finialise the update and get back to you.

Thanks for your help so far

All done, thanks! Using latest firmware - how did you know it was an R7?
 
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watchful_ip

watchful_ip

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Connectome said:
Upgrade worked when I used that 5.6.11! Thanks :)

Only problem is I cant remote to that camera now, even from my NVR so I will jump on it with a USB stick and finialise the update and get back to you.

Thanks for your help so far

All done, thanks! Using latest firmware - how did you know it was an R7?
Click to expand...
It says it on the picture you attached :)
 
trempa92

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DONT UPGRADE! You will lose wifi to cloud option! Downgrading will now work only with UART port force
 
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b166erobot

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hello all sorry for my english, is using google translate. I didn't quite understand the speech.
I have this model DS-2DE2A404IW-DE3 which I updated via this link /19-E7%20series%28DS-2DExxxx%28S6%29%2CDS-2DF6xxx-CX%29/DS-2DExxxx%28S6%29/5.7.11SP/IPDE_E7_EN_STD_5.7.11_220905.zip
i did right?
Or did I have the wrong firmware?
now I have the firmware 5.7.11_220905 but the motion detection doesn't work for me, and I don't know what to do I'm afraid of blocking the camera.
Thank you
 

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b166erobot

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I solved my problem myself and I'm sharing the solution here.
Go to the configuration, events, motion detection menu, go to links and enable the enable recording flag A1. Thus the motion detection began to work.
I hope it can help someone.
Greetings
 
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alex25paul

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b166erobot said:
I solved my problem myself and I'm sharing the solution here.
Go to the configuration, events, motion detection menu, go to links and enable the enable recording flag A1. Thus the motion detection began to work.
I hope it can help someone.
Greetings
Click to expand...
Hi, Can you please attached the link to the firmware ? It is something strange. Becose i have same camera same model and my version is R7 and the last firmware for me is 5.6.18 and for same camera but E7 the last firmware is 5.7.1...
 

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