Uniview VCA detection breaks after enabling corridor mode

dazzabozza

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There appears to be a bug with this NVR and camera combination.

When setting up corridor mode (physically rotating camera 90 degrees and then rotating in the image settings) all motion tracking and VCA detection (line cross and intrusion) stop working.

If I change the rotation back to normal via image settings it starts working again. You can see the green box tracking the moving object and then turns red when triggering a VCA zone. If I change the image rotation back to 90 degrees for corridor mode the green and red boxes no longer appear which isn’t normal.

Anyone experience this before?

Let me know if you need to see video examples.

Dazza

NVR ModelNVR302-08E-P8-B
Firmware VersionNVR-B3303.29.63.210628
Build Date28-06-2021

Camera Model IPC3234SR3-DVZ28
Firmware Version IPC_Q1201-B5029P22D1907
Hardware Version B
 

dazzabozza

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I received a response from Uniview Support. Surely this can’t be the case?


Hello,
This is Coco from Uniview Technical Support. Thank you for choosing uniview products.I have confirmed,If you enable the corridor mode,all the VCA function will not be avaliable.


Thank you. Have a good day!
Best Regards
Technical Service Department
 

Valiant

Pulling my weight
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:lmao: funny !!!!!,

I use a few UNV cameras and am quite happy with them.

The best you can hope for is a firmware upgrade.
 
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