VTO 3211D-P2 and GDMSS Plus.....working and not working!!! Why????

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good morning! I have a VTO 3211 2 buttons, everything works smoothly except push notifications with the GDMSS PLUS app. I did everything according to the manual here's what mis kills:
  • on my phone (honor 10), notifications arrive when "he wants" (2 notifications out of 10) (iliad operator)
  • on my wife's phone (realme X2), never received a notification, it doesn't work even dead (vodafone operator)
  • on a realme A7 never received a notification
  • on an old samsung (J3 perhaps), it doesn't miss a beat (iliad operator)
therefore it does not depend on the operator but on the "telephone" ??? it seems so strange, too strange ...
suggestions and / or advice ???
 
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I also tried the new DMSS app but not even the shadow of notifications. don't you have any idea ??
 
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