A customer of mine has inherited this system when he bought the house, unfortunately he doesn't know the password, reset button appears to do nothing. Any ideas please.
WBOX 4Channel NVR
- Thread starter Anth63
- Start date
After the many hoops one has to jump through in the instructions found in the attachment below, it might be the easiest to phone them (if anyone will answer):
"Call the Technical Support Hotline at 1-833-574-9124 (Option 1)
- Technical Support Team can reset the password of your device.
- Provide the serial number found below the QR code. Example: VHU75a#2019-03-21#157#112f34b8974F9
- Technical Support will provide you a temporary password which will expire within 24 hours.
- Please modify the password immediately."
I've tried to ring that number from the UK, not sure where it's located and the line goes dead, tried the USA dialling code.
A search of this forum has posts suggesting that you could also try the Hikvision Password Reset Tool
Yes, it's not much help really. I'm surprised it can't be reset. I don't think I'd buy this product, they don't reply to emails and their supplier in the UK, ADI aren't interested.
From what I know, WBox is the ADI "OEM" brand made by Hikvision. If the secure codes don't work on it then try using SADP to export a file out to send in to someone that can convert it for you. They will send you the file back which you use to import back to the device to reset.