Web and IOS access denied after auto update

BTRKY

Young grasshopper
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Sep 21, 2016
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BI updated overnight and afterward, I could not log in via the web interface or the IOS app. The web page error was "server did not give a reason" (or similar, I didn't write it down). The IOS app said check username and password. The username and password were correct and logging in locally worked fine.

After some poking around, restarting service, rebooting. I decided to downgrade to 5.2.6.1 x64, which resolved the issue.

I'm curious if anyone else saw the same behavior.
 

looney2ns

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BI updated overnight and afterward, I could not log in via the web interface or the IOS app. The web page error was "server did not give a reason" (or similar, I didn't write it down). The IOS app said check username and password. The username and password were correct and logging in locally worked fine.

After some poking around, restarting service, rebooting. I decided to downgrade to 5.2.6.1 x64, which resolved the issue.

I'm curious if anyone else saw the same behavior.
Yes, it's highly advised to turn auto update OFF.
Update this morning fixed this issue.
 

BTRKY

Young grasshopper
Joined
Sep 21, 2016
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Yes, it's highly advised to turn auto update OFF.
Update this morning fixed this issue.
Yeah, I'm not sure how or when it got turned back on. It's off now. I did get the issue resolved with the update today.
 
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