I just set up a new Dahua PTZ on a new Blue Iris server. When I open up the Dahua in the PTZ gui at the bottom would always pop up the wording saying to view this install webplugin. I clicked to install, but ever since I did, I am now not able to view the camera in its gui. It seems the webplugin just doesn't seem to install. Where do I go to check and possibly uninstall it? I can't seem to find it anywhere except where I downloaded the plugin. Thanks.
Webplugin issue
- Thread starter ingeborgdot
- Start date
The plugin doesn't seem to install, but has just made all browsers unusable on this machine. I wonder if I uninstall the browser and see if that helps. I guess I don't understand why a company would make something that still works with IE that is totally outdated. Well, I can't do anything to this damn PTZ until I figure out how to get my browsers to work with the camera.
In Firefox there is no webplugin and in the plugin there are 2. One by Widevine and the other by Cisco. There is nothing. In chrome there is a google docs extension, and the same for Edge. Nothing for webplugin.
looney2ns
IPCT Contributor
Close all browsers, Look in your start menu, and look for the links to the webplugins. Uninstall all that you find. They may showup only as "Uninstall" entry.
Open IE, and install the plugin again.
Open IE, and install the plugin again.
It won't install because it wasn't designed for the browser you are using, but apparently it corrupted the browser.
Look for webplugins and torch folders and delete them.
While newer cameras are supposed to work with other browsers and not need the plug-in nonsense, keep in mind to ensure full compatibility, IE is still preferred. And this isn't specific to just Dahua either. And sometimes the plug-in nonsense is needed.
It comes down to IE was the most popular browser when these cameras started to be made, so they centered the firmware around one particular browser and they got lazy and never updated the internals of the program to play nice with other browsers as more became available and IE started to fade.
Back when the firmware was written, it was probably a pain to get it to play nice with every different browser, so they went with the most popular one.
They haven't had a need to address this because their intended market (hint it isn't us) is mainly businesses where they have enough light they can stay in default settings so they don't have a need to login to the camera via browser. It is us homeowners that push these to the limits and actually change settings.
So we either deal with outdated browsers but better cameras or go with crap consumer grade cameras that use fancy apps (but probably more vulnerabilities than this plug-in) and modern browsers but horrible images.
A trusted member here wildcat_1, who works closely with Dahua and gets "under the hood" of the firmware, including this new GUI, said in this thread:
"Not a case of only using IE for testing, it's more the case that this is the only fully compatible browser that truly work with Dahua GUI's. As we've all discussed before, other browsers unfortunately (up to Firefox support most recently) cause anomalies in config, maintenance modes, updates etc. All of this reported back to Dahua to tackle in future but while we all await compatibility with wider browser and platform acceptance OR browser agnostic GUI's, this is unfortunately where we're all at."
So while Dahua claims other browsers are supported, someone that looks at the fine details of the firmware, coupled with many users experience here, that Internet Explorer provides the best opportunity to set up the camera and the setting stick.
Doesn't mean you won't have a problem with another browser, but it is rolling the dice.
Simply use Internet Explorer or Pale Moon and be done with it.
How to enable native Internet Explorer in Windows 10 and 11:
Look for webplugins and torch folders and delete them.
While newer cameras are supposed to work with other browsers and not need the plug-in nonsense, keep in mind to ensure full compatibility, IE is still preferred. And this isn't specific to just Dahua either. And sometimes the plug-in nonsense is needed.
It comes down to IE was the most popular browser when these cameras started to be made, so they centered the firmware around one particular browser and they got lazy and never updated the internals of the program to play nice with other browsers as more became available and IE started to fade.
Back when the firmware was written, it was probably a pain to get it to play nice with every different browser, so they went with the most popular one.
They haven't had a need to address this because their intended market (hint it isn't us) is mainly businesses where they have enough light they can stay in default settings so they don't have a need to login to the camera via browser. It is us homeowners that push these to the limits and actually change settings.
So we either deal with outdated browsers but better cameras or go with crap consumer grade cameras that use fancy apps (but probably more vulnerabilities than this plug-in) and modern browsers but horrible images.
A trusted member here wildcat_1, who works closely with Dahua and gets "under the hood" of the firmware, including this new GUI, said in this thread:
"Not a case of only using IE for testing, it's more the case that this is the only fully compatible browser that truly work with Dahua GUI's. As we've all discussed before, other browsers unfortunately (up to Firefox support most recently) cause anomalies in config, maintenance modes, updates etc. All of this reported back to Dahua to tackle in future but while we all await compatibility with wider browser and platform acceptance OR browser agnostic GUI's, this is unfortunately where we're all at."
So while Dahua claims other browsers are supported, someone that looks at the fine details of the firmware, coupled with many users experience here, that Internet Explorer provides the best opportunity to set up the camera and the setting stick.
Doesn't mean you won't have a problem with another browser, but it is rolling the dice.
Simply use Internet Explorer or Pale Moon and be done with it.
How to enable native Internet Explorer in Windows 10 and 11:
- Open Notepad:
- Copy then paste the single line of code below into Notepad:
- CreateObject("InternetExplorer.Application").Visible=true
- Save as OpenIE.vbs
- Make sure the the file name ends in .vbs not .txt, If it ends in .txt you must rename to .vbs
- Create a shortcut to the above file and double-click it anytime you want native Internet Explorer.
I found the damn plug in. I searched through all the apps and there was an app that had no name at all. I just said uninstall. I clicked uninstall and it brought up a bunch of jibberish. I went through with the uninstall and everything now works. Now if I could only get the stupid text at the bottom of my PTZ gui to go away without me having to continually hit close. It says To use this function, please download and install the plug-in. Click here to download. How the hell was I supposed to know this is not something that works. Anyway, thanks to you guys for pointing me in the right direction.