White noise after trying to connect ONVIF IP Camera

[SuporteR831]

Hello!

I have a DS-7616NI-Q2/8P Hikvision NVR, and I've been trying to install two Wi-Fi IP cameras from another vendor that I already had. I can view the cameras perfectly through the Hik-Connect mobile app and the web browser client, but I can't see them on the NVR because of a white noise issue that prevents any image from being displayed. The cameras work perfectly everywhere else except for the physical video output of the NVR.

Any help would be greatly appreciated! Thanks for your attention!

 

[Revo2Maxx]

Sounds like a Decoding issue or maybe the camera and NVR are not within the right codec types and or maybe your NVR was setup to Enforce all cameras to H.265 and the camera will only work at H.264.. I would also double check that your camera isn't set for to high of a FPS if it is lower it to 15 or something in the NVRs ability.. Just some ideas

 

[TonyR]

In the camera's webGUI, what setting is the encode mode?
If not H.264, try that.

How does the live video look in ODM ?

 

[SuporteR831]

In the camera's webGUI, what setting is the encode mode?
If not H.264, try that.

How does the live video look in ODM ?

The live video feed displays correctly on ODM, the Hik-Connect app, and even on the NVR web server, which is weird for sure. It's running at H265 and I don't have an option to change that

 

[SuporteR831]

Sounds like a Decoding issue or maybe the camera and NVR are not within the right codec types and or maybe your NVR was setup to Enforce all cameras to H.265 and the camera will only work at H.264.. I would also double check that your camera isn't set for to high of a FPS if it is lower it to 15 or something in the NVRs ability.. Just some ideas

Thanks for answering! The camera is running at 12fps. The main stream resolution and bitrate is quite high, but the same issue is happening with the substream, which runs at around 480p with a low bitrate. The camera only supports H.265 too so I can't change that

 

[Revo2Maxx]

Does the display work in Single channel view? Could be an issue with the type of Sub Channel they are using in the other brand camera that don't match the needs of your NVRs Sub channel?

Edit: like some cameras offer MJPEG as a normal format sub channel and if it is able to change Codec or format to h.265 for that sub channel might clear up in GUI Grid View?

 

[SuporteR831]

Here's the live feed working fine through the NVR web server. The issue is only happening with the NVR video output, which is weird

Does the display work in Single channel view? Could be an issue with the type of Sub Channel they are using in the other brand camera that don't match the needs of your NVRs Sub channel?

It doesn't work as well either

 

[Revo2Maxx]

Sounds like encoding.. I did an edit of my last post and then seen you posted as well.. If you are in NVRs GUI and you went to view just a single channel will it display? Does the WebUI display both Main and Sub streams? Can you find out if the camera is using MJPEG? Might be a format that the NVR don't want to display.. Also can you confirm that the camera has Main and Sub channels in the correct area. Some cameras have sub channel as the first and not the main?

 

[SuporteR831]

Sounds like encoding.. I did an edit of my last post and then seen you posted as well.. If you are in NVRs GUI and you went to view just a single channel will it display? Does the WebUI display both Main and Sub streams? Can you find out if the camera is using MJPEG? Might be a format that the NVR don't want to display.. Also can you confirm that the camera has Main and Sub channels in the correct area. Some cameras have sub channel as the first and not the main?

The NVR doesn't display it correctly in any way, but the web server UI does, for both main and substream. The main stream is the first channel too

The camera is using H.265. These are the encoder settings for both the main and substreams, I can't change the resolution or the compression settings, there are no other options available

 

[Revo2Maxx]

Something to try? Maybe drop the 6mp to 4mp if that is able to change to 4mp.. Might be an issue with the 6mp format? Where the WebUI can help decode it and maybe the NVR has issue with 6mp? Also Encoding what else is there besides baseline?

 

[SuporteR831]

Something to try? Maybe drop the 6mp to 4mp if that is able to change to 4mp.. Might be an issue with the 6mp format? Where the WebUI can help decode it and maybe the NVR has issue with 6mp? Also Encoding what else is there besides baseline?

There are baseline, main profile, and high profile options. I can't drop to 4MP because that option isn't available. I changed the setting from PAL to NTSC, and while it didn't solved the white noise issue I can now see part of the image



These are the camera parameters, but I don't think they're related to the problem since this seems to be an encoding issue

 

[Revo2Maxx]

Meant on your picture before at the bottom there was static Encode Config? Thought it might change the encoding type within that.. If that is where it leads you then yeah not what I was looking for.. Strange that changing Pal to NTSC while mine mostly are all NTSC for USA and all cameras I own are mostly NTSC yet I do have a couple cameras I wasn't at the time able to find in NTSC format so I got the pair in PAL and they work on my NVRs but I have not tried them on my Hikvision recorders.. Seeing they are Dahua cameras I just used them on my Dahua/Amcrest and Alibi NVRs.. I thought the 6mp might be an issue because I have some 8mp cameras that have 6mp format and when I try to run 6mp the NVRs get upset. They work just quality isn't the same.. But work fine in 4mp and lower and 8mp just fine.. So thought maybe it was that one format that your NVR isn't happy with as well?. Just an idea of what one could have tried if an option..

 

[SuporteR831]

Meant on your picture before at the bottom there was static Encode Config? Thought it might change the encoding type within that.. If that is where it leads you then yeah not what I was looking for.. Strange that changing Pal to NTSC while mine mostly are all NTSC for USA and all cameras I own are mostly NTSC yet I do have a couple cameras I wasn't at the time able to find in NTSC format so I got the pair in PAL and they work on my NVRs but I have not tried them on my Hikvision recorders.. Seeing they are Dahua cameras I just used them on my Dahua/Amcrest and Alibi NVRs.. I thought the 6mp might be an issue because I have some 8mp cameras that have 6mp format and when I try to run 6mp the NVRs get upset. They work just quality isn't the same.. But work fine in 4mp and lower and 8mp just fine.. So thought maybe it was that one format that your NVR isn't happy with as well?. Just an idea of what one could have tried if an option..

The PAL setting is at the general menu:


I didn't even knew that this was an option, I thought these older video standards didn't apply to digital video. perhaps the default setting was PAL because we use PAL-M as our standard here, but I don't believe any of this is actually related to the problem. I changed the static video encoding format, and tried all the options, but it didn't make a single difference, I also tried switching from CBR to VBR to see if it would make a difference, but nothing changed. I'm using an ICSee camera, so maybe it's just a weird incompatibility between it and just the NVR itself

 

[Revo2Maxx]

Yes my guess is that the NVR and camera are not 100% happy with one another. The NVR can't decode the info for GUI display. Then when you use on the WebUI the NVR with the use of the computers power is able to decode the picture and display. Not always a helpful case use as normally it is easier to view on GUI locally and better to be able to see all cameras. Can easy miss something.

Wonder what it does in playback? Have you tried any playback? I have a Hikvision DVR that I use in NVR mode and it says that Ai don't work when you use in NVR more aka IP mode adding in Ip cameras and mine still works Ai.. Even though no one else can use Ai. There is a bug in my software and they can see using Chrome and I can't but mine also is Ai with Ip and theirs isn't lol so I will take the issue seeing I don't like chrome for WebUI anyway lol..

 

[TonyR]

The live video feed displays correctly on ODM.......

Is there an option in the NVR to select ONVIF for the camera type and use the same username and password for the ONVIF user that you currently have for the camera?

 

[SuporteR831]

Yes my guess is that the NVR and camera are not 100% happy with one another. The NVR can't decode the info for GUI display. Then when you use on the WebUI the NVR with the use of the computers power is able to decode the picture and display. Not always a helpful case use as normally it is easier to view on GUI locally and better to be able to see all cameras. Can easy miss something.

Wonder what it does in playback? Have you tried any playback? I have a Hikvision DVR that I use in NVR mode and it says that Ai don't work when you use in NVR more aka IP mode adding in Ip cameras and mine still works Ai.. Even though no one else can use Ai. There is a bug in my software and they can see using Chrome and I can't but mine also is Ai with Ip and theirs isn't lol so I will take the issue seeing I don't like chrome for WebUI anyway lol..

Playback works without any issues on the mobile and web UIs, but it doesn't work on the NVR either... this is an annoying issue lol, we had planned to use the NVR connected to a TV specifically because it's easy to miss something when using our PCs

Is there an option in the NVR to select ONVIF for the camera type and use the same username and password for the ONVIF user that you currently have for the camera?

There is. In order to initially connect, I had to select ONVIF and include the correct port, username, and password. It doesn't connect automatically, like the Hikvision cameras that I also installed