Dear all,
I have a problem setting up a small surveillance system. Our building (5 apts) obtained an NVR, a PoE switch and two IP cameras (all HIKVISION) through some funds of the city government. The technicians arrived, mounted it and set it up. The gear was brand new, taken out of the box.
Only after a year has passed, I discovered that the the system was not up and running. The NVR was not turned on! Nothing was working except for the camera LEDs. The company who did the setup can not be reached, the two distributors of HIKVISION in my country can not help us since no receipt for the equipment was left for us tenants. Basically, I am on my own here, and I would appreciate any help. The reason for the long introduction is to explain that direct help from the HIKVISION support is excluded, due to the missing buyer's information. Though I have tried to reach support and was ignored since two months now.
We have a simple NVR, namely, DS-7604NI-E1, which, when I turned it on, started the wizard , demanding admin password. It was definitely not 12345, so by means of a tool, published here, I got a security code. (Maybe there are other default passwords for NVRs?) That worked and I was in. I was so happy and relieved. I defined my own password, and applied certain settings. When I turned the thing off and tried to set it up in the rack the next day, I realized that the NVR restored to the factory settings! NVR did not retain any of the settings. Password not recognized, the users I have added, all gone.
I repeat the whole thing again with the security code, I get in, I upgrade the firmware (to 3.4.9). After a reboot or shutdown, damn, the same problem. Nothing is saved, and the firmware is back to the original state. The wizard starts, although the option to run wizard at startup was unchecked many times before. It is like a Groundhog day.
All the configuration attempts were local, using a monitor and a mouse. The NVR is not hooked on any LAN network at the moment. I am just trying to get it to work for now.
1. Has anyone encountered such a problem before?
2. Does this have something to do with the motherboard battery?
3. Is there something I am missing, and this is a normal behavior, due to some setting?
Thank you in advance.
I have a problem setting up a small surveillance system. Our building (5 apts) obtained an NVR, a PoE switch and two IP cameras (all HIKVISION) through some funds of the city government. The technicians arrived, mounted it and set it up. The gear was brand new, taken out of the box.
Only after a year has passed, I discovered that the the system was not up and running. The NVR was not turned on! Nothing was working except for the camera LEDs. The company who did the setup can not be reached, the two distributors of HIKVISION in my country can not help us since no receipt for the equipment was left for us tenants. Basically, I am on my own here, and I would appreciate any help. The reason for the long introduction is to explain that direct help from the HIKVISION support is excluded, due to the missing buyer's information. Though I have tried to reach support and was ignored since two months now.
We have a simple NVR, namely, DS-7604NI-E1, which, when I turned it on, started the wizard , demanding admin password. It was definitely not 12345, so by means of a tool, published here, I got a security code. (Maybe there are other default passwords for NVRs?) That worked and I was in. I was so happy and relieved. I defined my own password, and applied certain settings. When I turned the thing off and tried to set it up in the rack the next day, I realized that the NVR restored to the factory settings! NVR did not retain any of the settings. Password not recognized, the users I have added, all gone.
I repeat the whole thing again with the security code, I get in, I upgrade the firmware (to 3.4.9). After a reboot or shutdown, damn, the same problem. Nothing is saved, and the firmware is back to the original state. The wizard starts, although the option to run wizard at startup was unchecked many times before. It is like a Groundhog day.
All the configuration attempts were local, using a monitor and a mouse. The NVR is not hooked on any LAN network at the moment. I am just trying to get it to work for now.
1. Has anyone encountered such a problem before?
2. Does this have something to do with the motherboard battery?
3. Is there something I am missing, and this is a normal behavior, due to some setting?
Thank you in advance.