A weird new issue popped up on all my cameras lately. My clips used to just show the 30 min clips I have setup to record full time. Recently, it started showing multiple entries for that new clip but no size or length and then finally the actual clip containing the new recording. Has anyone come across this?
What causes multiple clips for same time?
- Thread starter MicahJames
- Start date
Flintstone61
Known around here
any chance you changed something in the local console settings of the PC? or changed versions of BI?
I update regularly. But I don’t think anything else changed. Do you think maybe I should try redoing my record settings?
Flintstone61
Known around here
try going back a couple versions and see if it self corrects? Just trying the easy things first. sometimes an update will make a particular setting glitch or buggy.
Not 100% sure , but I stopped updating at 5.4.7.11 because im pursuing stability over the latestest and greatest.
Not 100% sure , but I stopped updating at 5.4.7.11 because im pursuing stability over the latestest and greatest.
Flintstone61
Known around here
At first I thought-- HEY!-- Mine does that. But mine is not doing the same thing-- 6 of my 8 cameras generate a new Alert in BI after my BI machine reboots (daily at 10:30pm). It seems that once the service loads and connects to the cameras, it automatically does an alert. I have no idea why my other two cams do Not produce an alert under the same condition....
This happens on every version 5.5.4.x and up. I record 24/7 so it only happens at midnight for me. The latest version that doesn't have this issue is 5.5.3.7. I sent support an email almost 3 weeks ago but never got a reply.
Well, this may be a little premature but after updating to 5.5.5.9 and waiting for the first full cycle to end (24hrs - midnight-to-midnight), it appears the issue has been fixed.
Flintstone61
Known around here
looney2ns
IPCT Contributor
Yes, I've been seeing the multiple file issues just like the op. I sent in a support request two weeks ago about it, and all I have received in reply, Sorry for delay, we are way behind. That was a week ago. Stay tuned.
Lawnboy1
Pulling my weight
looney2ns
IPCT Contributor
Finally got a reply back from support, they've had other reports of this. And they don't know the root cause of it as yet. They're going to TeamViewer into my system and see what they can find out.
looney2ns
IPCT Contributor
I upgraded from 5.5.4.7 to 5.5.5.9 last night after noticing this issue with several cameras.
My observations - on 5.5.4.7 the extra 00:10 clips had a 1kb BVR file associated with them. On 5.5.5.9 I am still getting these extra clips in the database, but very few now and they don't have an associated BVR file with them. Also, it is only occasionally occurring on the cameras that are hitting my 8 hour file split time. I have a 4gb file size limit most cameras hit before the time limit and I have not seen them generate the 00:10 clips yet after the upgrade.
My observations - on 5.5.4.7 the extra 00:10 clips had a 1kb BVR file associated with them. On 5.5.5.9 I am still getting these extra clips in the database, but very few now and they don't have an associated BVR file with them. Also, it is only occasionally occurring on the cameras that are hitting my 8 hour file split time. I have a 4gb file size limit most cameras hit before the time limit and I have not seen them generate the 00:10 clips yet after the upgrade.
looney2ns
IPCT Contributor
Heard from Ken, he thinks it's an out of memory condition, but has not been able to identify what exactly.
Stay tuned.
IF you are having this issue, send him a proper support email with appropriate screen shots and the BI log entries.
Stay tuned.
IF you are having this issue, send him a proper support email with appropriate screen shots and the BI log entries.
Mine has been doing that for a while now, A lot of them say "0 sec (no file)", some are now saying "0 sec (0)" but they are then usually followed by the normal clips.
I also noticed a few versions ago that my storage changed even though I didn't change any settings. The graphic looks messed up and I have more free space than I used to... not sure why that happened.
I also noticed a few versions ago that my storage changed even though I didn't change any settings. The graphic looks messed up and I have more free space than I used to... not sure why that happened.
Tried 5.5.5.10 and the issue is still there. I got a reply from Sam who pointed me to a link where he talks about Key Frame issues, but that's not what's causing this particular issue for me. All my cameras have had the Key frame set to equal the Frame rate for years. It shows in the Status page as 1.00.
Back to 5.5.3.7
Back to 5.5.3.7