Ok, I know I'll feel like a dumbass after you tell me the solution but I upgraded to 5.9.3.4 from 5.9.1.0. Previously when I viewed an alert it showed like a bookmark within the clip (continuous recording). I could click on the timeline if I wanted to see what happened before or after an alert. Now, say I have a 15 second alert, that is all I see, no way to look before or after the alert unless I go to the clip and find that time in the clip where the alert was. This is just in the BI on the desktop. Viewing alerts in UI3 looks the same as always. I'm either blind or stupid but I have searched and have not found the solution yet.