Recent content by DonIsGood

Re: Hikvision DS-2DE2202I-DE3/W PTZ IR Cam Firmware 5.3.8 - Line Crossing Detection I HI @Enabler, Thanks for the heads-up - much appreciated. The serial Number does not contain "CH". It does however contain "CCWR" if it means anything? Yep, I have reset the camera twice already and the same...

Re: Hikvision DS-2DE2202I-DE3/W PTZ IR Cam Firmware 5.3.8 - Line Crossing Detection I Yep, I sure did and they proved to be as USELESS as a log of wood.... actually a log of wood would prove more useful! Not only did they take their time to respond (this is after numerous follow up I might...

Re: Hikvision DS-2DE2202I-DE3/W PTZ IR Cam Firmware 5.3.8 - Line Crossing Detection I Thankyou @normel for the tips - much appreciated. The good news is that Trigger Channel now appears under Line Crossing Detection... just when I thought I could pull out a cigar for job well done, I am...

Re: Hikvision DS-2DE2202I-DE3/W PTZ IR Cam Firmware 5.3.8 - Line Crossing Detection I You're awesome @devastator! If you could check that would be much appreciated! Thankyou! Cheers!

Re: Hikvision DS-2DE2202I-DE3/W PTZ IR Cam Firmware 5.3.8 - Line Crossing Detection I Here's is a quick update re where I am at in case anyone is interested... The Aliexpress Seller's Engineer offered to remotely resolve the issue via videoconferencing, and after spending 6 (painful) hours to...

Re: Hikvision DS-2DE2202I-DE3/W PTZ IR Cam Firmware 5.3.8 - Line Crossing Detection I Hi @devastator, just wondering if your Cam sends Email when line crossing detection is trigger? Also, does it have "Trigger Channel" under Line Crossing Detection to record to MicroSD card? Last but not...

Re: Hikvision DS-2DE2202I-DE3/W PTZ IR Cam Firmware 5.3.8 - Line Crossing Detection I Hi @whoslooking, thanks for the tip. The Recording Schedule is set to All Events, unfortunately the Smart Event still wouldn't work :( Cheers,

Re: Hikvision DS-2DE2202I-DE3/W PTZ IR Cam Firmware 5.3.8 - Line Crossing Detection I @Frankosor, many thanks for the heads up regarding the contact details in Australia! I never knew Hikvision has a presence here but I'll definitely touch base with them to see what they have to say.... Cheers!

Re: Hikvision DS-2DE2202I-DE3/W PTZ IR Cam Firmware 5.3.8 - Line Crossing Detection I Hi Fenderman, Thankyou for the tips re uninstalling the webcomponents/using another browser. Unfortunately the issue persists and the "Trigger Channel" option didn't not mysteriously appear. One thing I...

Re: Hikvision DS-2DE2202I-DE3/W PTZ IR Cam Firmware 5.3.8 - Line Crossing Detection I Hi there, the box the camera came in was a coloured box (i.e. red and white and with a colour photo of the camera)... does it mean I am in a better luck to be able to seek help from Hikvision? :numbness: Cheers!

Re: Hikvision DS-2DE2202I-DE3/W PTZ IR Cam Firmware 5.3.8 - Line Crossing Detection I Hi Frankosor, Many thanks for the heads up regarding the issue I am experiencing. I ordered mine via Aliexpress from a seller called CCTV Camera Wholesale (http://s.click.aliexpress.com/e/c1EvncCs) and the...

G'day all, I'm a newbie here (please be gentle lol) and I'm a bit stump when setting up the Line Crossing Detection on my newly acquired (and released) Hikvision DS-2DE2202I-DE3/W PTZ IR Camera - I was hoping someone here might be able to share some light on how to resolve please? When...