Recent content by DWilks

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    Unable to contact BlueIris Support (Solution was USE GMAIL) & Works!

    @fenderman , It's not that I need immediate help, a reply from support that they have received my gmail and that they will look into solving the problem would shut me up while I wait.
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    Unable to contact BlueIris Support (Solution was USE GMAIL) & Works!

    Actually the only time that the email was received when I used, as you suggested, gmail. Gmail sent this morning at about 10am EST and received back what I posted in the above post. YES, I used the "About" tab in 'Blue Iris Settings' window and clicked on the window at the bottom right that...
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    Unable to contact BlueIris Support (Solution was USE GMAIL) & Works!

    I did do as the popup window requested. I did copy and paste from that window and then added my problem. Just don't understand the response received. I will wait for any reply from support with any solution and will post here if and when I receive said reply.
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    Unable to contact BlueIris Support (Solution was USE GMAIL) & Works!

    Thanks, @fenderman, seeing your suggestion on another post, I did use gmail and received a response about 1 hour later. But the reply was only telling me how to send a support request....and I quote: "If you are writing concerning an existing installation, please always use "Email support"...
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    Unable to contact BlueIris Support (Solution was USE GMAIL) & Works!

    I have made 2 attempts, with another this morning, and get a return email 3 days later with this note: "support@blueirissoftware.com (while not connected): 554 5.4.7 [internal] exceeded max retries without delivery" My problem: Unable to pan around in a zoomed window. Before upgrade to Ver...
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    Dahua SD-49225T Cam stopped responding to BIris

    You are correct, @TonyR. That's the way it USED TO WORK as I stated using Ver 4, but after upgrading to Ver 5, panning while zoomed does not work. The cursor never changes into a 'hand' therefore, no panning. I've tried 4 versions of Ver 5 and none of them work as Ver 4 did. I've been using...
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    Dahua SD-49225T Cam stopped responding to BIris

    Never did find an answer but upgraded to Ver 5 BlueIris and can now PTZ the camera, however I can no longer pan the view when I use zoom in or out! The cursor used to change to a 'hand' symbol but now stays as (-) or (+) with no panning! Waiting for response from support sent today 5-9-20.
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    Dahua SD-49225T Cam stopped responding to BIris

    My problem started 3 days ago. First, the camera started taking 5-10 seconds before moving after attempting to manually move it with the mouse. Later it sometimes took about 30 seconds and finally no movement. I can open up a browser and move it but not with BlueIris 4. There must be...
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    Dahua DH-SD59230T-HN Unable to Manually Focus

    @JimandYen, if you find out a solution please post back here and I will do the same. When I set mine up, I had to use the 'Find/inspect' and it came up with a 'Generic' setting that I'm using as my first post shows. As you may know, you have to use User: admin and Password: admin to get the...
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    Dahua DH-SD59230T-HN Unable to Manually Focus

    Thanks @JimandYen, but as I stated, all functions including Manual Focus works using Fire Fox Web Browser. If the browser can adjust Manual Focus, then Blue Iris should be able to!!! It's a pain to have to open a web browser just to adjust the focus and as soon as the camera is moved or...
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    Dahua DH-SD59230T-HN Unable to Manually Focus

    Thanks nayr. I would have thought that BI would have the right specific setting for a Dahua camera. When I choose Dahua as the make, I don't even get a video, let alone any controls! The real problem is that the camera Auto focuses fine but it doesn't necessarily focus on what I want it to...
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    Dahua DH-SD59230T-HN Unable to Manually Focus

    Using Blue Iris, I'm unable to manually focus both near and far. All controls work using Fire Fox Browser including Auto focusing and Manually focusing. I have tried a lot of different Makes and models but only the one that "Find/inspect" actually 'finds' can I actually get a video to show...
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