Recent content by ingeborgdot

  1. I

    Signal Loss issue

    Okay, I deleted the camera from BI. No help. Then I went into the camera and did a factory reset 3 times. No help there either. So, I installed new Cat6 cable, deleted it from BI, factory reset the camera but none of that worked. It seems to be happening more when the weather gets colder and...
  2. I

    Signal Loss issue

    Okay. I have made sure it is on H264. No AI SSA or Smart Codec is used. No Acupick or self-adaptive is being used. I have checked that there is nothing else that shouldn't be on with this one specific PTZ5A4M-25X, but every day, between 5 and 9 am, I get a signal loss. One day 5:40 am, and the...
  3. I

    Alert sound question (brain dead and can't remember)

    Yes, that's why I did it. Sorry for not giving you props. Quit being so praise hungry. :p
  4. I

    Alert sound question (brain dead and can't remember)

    I had to uninstall the app and then reinstall it . Then after that, I didn't have to do a dang thing. It worked.
  5. I

    Alert sound question (brain dead and can't remember)

    Yeah, I'm sure it is different. I don't know why I can't find it on my Android (Galaxy S24+). There should be a setting, but my eyes don't see it. o_O
  6. I

    Alert sound question (brain dead and can't remember)

    I am at a complete loss. I'll do some googling and see, but I've come up short on a lot of searches on what to do. I've done it before, but this new phone is a little different I guess. Hmmm. Weird.
  7. I

    Alert sound question (brain dead and can't remember)

    App, gear for settings, 6 lines down is PTZ via video touch.
  8. I

    Alert sound question (brain dead and can't remember)

    Go to setting in my phone, then apps, then BI app. Right? At the bottom of the pager there is no notification categories. Hmmm. I have gone into BI settings, alert tab, on alert, edit, have the sound I want and it works when tested. It just won't play on my phone that way. I need to get to the...
  9. I

    Alert sound question (brain dead and can't remember)

    I just recently got a new phone and just noticed I was not getting any sound notifications for the 3 cams I have certain sounds for. Like the front door area has a doorbell, etc. Well, I remembered I had to go in and add the info for my new phone on the mobile devices in settings. I got that...
  10. I

    Signal Loss issue

    I can't even find AI SSA or Smart Codec on this camera. I'll keep looking. Is one called Smart Motion Detection?
  11. I

    Signal Loss issue

    Do you have the auto restart enabled? I don't get complicated with my setup for this PTZ either, so I could just use 1 profile and I would be fine???????????????
  12. I

    Signal Loss issue

    I have used night/day in the past but thought the self-adaptive might be something that worked better since they had that option. But if not I'll change to night/day, but do I have to go and set time plan settings for all months etc? It doesn't just go by what my sunrise and sunset is? I'll do...
  13. I

    Signal Loss issue

    Image in the gui is Self-Adaptive. So, I use customized instead? What do you use? I don't get really involved in the image part. I have so many to take cams to take care of I sometimes don't have time to do it all, but if I need to do the customized scene, so be it. Any settings suggestions...
  14. I

    Signal Loss issue

    What happens is that it just freezes. The picture is still there, but the time counter stops. It is usually for around 90 seconds. I have it set to H264. I don't think AI SSA is on or Smart Codec or Acupick. Self-adaptive causes issues? I guess I don't get it. Why have those things if they cause...
  15. I

    EmpireTech PTZ425DB-AT PTZ stopped working and no image in camera web page

    Pale Moon? Why would Pale Moon work? Also, I have made another post if you would look at. I wonder if it could be associated with settings or updates not made with IE? It is under Dahua called Signal loss.
See more
Top Bottom