Recent content by jmpage2

De-activating won't break anything, worst case you just go to straight demo mode.. just make sure you have the current key. If you do the "email support" button from the settings area and then paste what it copies into a notepad document you will see the current key, make sure you have that for...

I think that indicates that the product is checking that the license is valid and getting a bad response from the server or not getting a response. If the server on the BI end has been restored it is odd that this is happening. Potentially you can solve it with what was previously advertised...

No, I don’t update daily. I updated to the latest stable release when I updated the maintenance license on the installation several weeks possibly even a couple of months back.

FYI, they appear to be back up as my product automatically shows my maintenance extension that is good through next summer.

I think you might misunderstand the problem. It has been reported that the problem occurred when BI instances were unsuccessful in phoning home and re-confirming activation after BI server crashed. This put the product into eval mode. If this is in fact the problem then having your license key...

Yes, agreed. Cloud hosting of servers is cheap, and redundancy in servers is almost always an option as well. If data/server are properly backed up then restore at most is a matter of hours not days.

Well, They will likely be dealing with angry customers for months over this and possibly lose business over it. Whatever melted, they probably won't make the same mistake twice.

Follow-up. I was able to locate my BI5 key and do an offline activation so I am finally re-activated. However, I was not able to do offline activation of my maintenance extension, so I guess I'll have to sit tight until they get their server recovered. Hopefully they had a good backup strategy...

As I mentioned I cannot find my original license key, I purchased the software quite some time ago and while I am usually pretty diligent about keeping these things I am not able to locate it. I've emailed support and will just wait on them to help me out hopefully later this week or next. I...

Got bitten by this and never checked the forums. Unregistered my license key in the process of troubleshooting it and not sure how I'm going to recover it now. Good times.

There was a coupon running last month so I believe the price was similar, but yes, maybe it's a few dollars cheaper now, thanks for the response.

I'm in the market for a couple more cams (bought two 5442s from Andy over the past month) and the price on AMZ for 5442 is about the same as I paid in Feb? Did I miss the sale?

Didn't take stock in suggestions? I was simply confused about how the feature was working and commented on that. IVS was suggested, but after fiddling with it a bit it seemed like it would take a little more work to get set up properly so I went ahead and turned the AI back on. The AI...

If that's true then person detection on the camera is fooled by a flapping piece of black fabric which is pretty gawdawful. :)

That's useful information but that wasn't my experience when I tried turning it on. When I turned on smart motion detection and person detection and set BI to record on ONVIF events it recorded all motion... I got 150 alerts from the cam in the span of 30 minutes due to a BBQ grill cover that...