Recent content by Monocle

  1. Monocle

    Monocle: View IP Cameras with Alexa (Echo Show, Echo Spot, Fire TV, Fire Tablet)

    Monocle provides separate username and password fields for the RTPS URL. We use separate fields because we store the access credentials as encrypted data in the backend. When we send the RTSP URL to Alexa, we send it in the exact same format as you described with the credentials included in...
  2. Monocle

    Monocle: View IP Cameras with Alexa (Echo Show, Echo Spot, Fire TV, Fire Tablet)

    Troubleshooting: You can find some troubleshooting tips here: Additional Tips & Tricks | Monocle FYI: Using the FireTV 4K Stick will require also using our Monocle Gateway service: Supported Alexa Devices: Supported Alexa Devices | Monocle FireTV 4K Stick: Fire TV Stick 4K (3rd Generation)...
  3. Monocle

    Monocle: View IP Cameras with Alexa (Echo Show, Echo Spot, Fire TV, Fire Tablet)

    This would be an issue on the Alexa side. It's the Alexa device that is refusing the stream with the audio disabled. Monocle is simply a conduit between the IP cameras and Alexa devices. To be fair, I have seen several cameras continue to report an audio channel in the stream descriptor even...
  4. Monocle

    Monocle: View IP Cameras with Alexa (Echo Show, Echo Spot, Fire TV, Fire Tablet)

    @GarryWMA, Can you open a support ticket here for more one on one help: Contact Support | Monocle In the first attempt using @tunnel, its not returning anything on the DESCRIBE request. So its possible this is not a RTSP stream? If you would like to temporarily expose the stream for us to...
  5. Monocle

    Monocle: View IP Cameras with Alexa (Echo Show, Echo Spot, Fire TV, Fire Tablet)

    Can you verify the RTSP URL coming from BlueIris works first using a tool like VLC? If its working, then try using the @tunnel tag and feel free to forward us a log from Monocle Gateway and we can try to see what's going on/wrong. Thanks, Robert
  6. Monocle

    Monocle: View IP Cameras with Alexa (Echo Show, Echo Spot, Fire TV, Fire Tablet)

    Some IP cameras (many Amcrest, Lorex, Unifi, HikVision, Dahua, etc) work out of the box without needing any intermediate service (proxy/gateway). However, many cameras (including Sercomm, ReoLink, Foscam, D-Link) do need an intermediate gateway for compatibility. Also if you are using any...
  7. Monocle

    Monocle: View IP Cameras with Alexa (Echo Show, Echo Spot, Fire TV, Fire Tablet)

    We are working on adding support for Italian region/locale. Please contact us directly if you would like to be a BETA tester -- we will need your email address used with Alexa to add you to the beta group for the Alexa skill. Thanks, Robert
  8. Monocle

    Monocle: View IP Cameras with Alexa (Echo Show, Echo Spot, Fire TV, Fire Tablet)

    Hi plomaris, The zoom button overlay on the Echo Spot is a recent bug introduced in the latest Amazon system update for the Echo Spot. Hopefully they will push a fix out for this bug soon. There is nothing we can do on our end to address this issue. The Alexa camera APIs provide no support...
  9. Monocle

    Monocle: View IP Cameras with Alexa (Echo Show, Echo Spot, Fire TV, Fire Tablet)

    A couple of tips for checking connectivity. (1) In the Monocle web portal, on your camera feed there is an icon button on the right side to view feed history. This will show you a record for each time we receive a request from Alexa and your camera RTSP URL and related information sent to...
  10. Monocle

    Monocle: View IP Cameras with Alexa (Echo Show, Echo Spot, Fire TV, Fire Tablet)

    Just a few updates ... BETA Version (0.0.3) of the Monocle Gateway is now available for the following platforms: Windows (x86) Windows (x64) Linux (x86) Linux (x64) Linux (ARMv7 32-bit) [Raspberry Pi 3B/3B+] Linux (ARMv8 64-bit) >Version 0.0.3 (Beta) Released NEW FEATURE: Copy/Clone Button...
  11. Monocle

    Monocle: View IP Cameras with Alexa (Echo Show, Echo Spot, Fire TV, Fire Tablet)

    Hi Roger, Please open a ticket here and I think we can get you up and running with this camera. Contact Support | Monocle Thanks, Robert
  12. Monocle

    Monocle: View IP Cameras with Alexa (Echo Show, Echo Spot, Fire TV, Fire Tablet)

    Those settings look perfect. I'm assuming you have already tried rebooting the Fire tablet and IP camera. Can you confirm the RTSP address is woking using another tool like VLC? I was seeing issues with Alexa earlier today not working with a number of my cameras. Not sure if they had a...
  13. Monocle

    Monocle: View IP Cameras with Alexa (Echo Show, Echo Spot, Fire TV, Fire Tablet)

    I also have an Amcrest IP8M-2496EB on hand and its working great for me. One of the best cameras I own. SEE: Amcrest IP8M-2496EB If I recall, this camera may be defaulted to using the H.265 codec. (which Alexa devices do not support) So make sure to change the video codec to H.264. For...
  14. Monocle

    Monocle: View IP Cameras with Alexa (Echo Show, Echo Spot, Fire TV, Fire Tablet)

    Also just a couple of tips to help reader avoid some common pitfalls. TIP #1 Any Alexa device running FireTV OS 6.x or later must additionally run our Monocle Gateway software service to act as a communications bridge between the Alexa devices and the IP cameras. This is because Amazon has...
  15. Monocle

    Monocle: View IP Cameras with Alexa (Echo Show, Echo Spot, Fire TV, Fire Tablet)

    @jking3 That looks like a MJPEG stream, so that won't work. The Alexa devices will only work with a H264 encoded video stream. If the Blue Iris provides a RTSP stream using H264 video and either AAC or G711 audio, then it should work. We have a Troubleshooting Guide that can help you test...
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