TruVue Camera Issue Rebooting in daylight only

Hey Guys,

First time poster, love the forum

I have been battling with this camera i purchased for for the last week.
Much to my frustration is was not a cheap camera, i forked out $336 dollars for it =(.

Please see the below specs.


The issue i am having is during sunlight hours the camera will reboot and become unreachable.
I set up a trigger to capture the frequency of the reboot in blueiris and they are as follows.

Thu 06/20/2019 14:10:41.07 FOHC SIGNAL-LOSS
Thu 06/20/2019 14:11:49.45 FOHC SIGNAL-RESTORE
Thu 06/20/2019 15:16:20.62 FOHC SIGNAL-LOSS
Thu 06/20/2019 15:17:28.90 FOHC SIGNAL-RESTORE
Thu 06/20/2019 16:15:58.64 FOHC SIGNAL-LOSS
Thu 06/20/2019 16:17:17.31 FOHC SIGNAL-RESTORE
Thu 06/20/2019 17:29:00.96 FOHC SIGNAL-LOSS
Thu 06/20/2019 17:30:09.43 FOHC SIGNAL-RESTORE
Fri 06/21/2019 7:56:25.84 FOHC SIGNAL-LOSS
Fri 06/21/2019 7:57:33.98 FOHC SIGNAL-RESTORE
Fri 06/21/2019 9:23:46.66 FOHC SIGNAL-LOSS
Fri 06/21/2019 9:24:54.50 FOHC SIGNAL-RESTORE
Fri 06/21/2019 10:38:54.89 FOHC SIGNAL-LOSS
Fri 06/21/2019 10:40:33.12 FOHC SIGNAL-RESTORE
Fri 06/21/2019 11:13:51.16 FOHC SIGNAL-LOSS
Fri 06/21/2019 11:14:59.37 FOHC SIGNAL-RESTORE
Fri 06/21/2019 12:43:18.38 FOHC SIGNAL-LOSS
Fri 06/21/2019 12:44:26.72 FOHC SIGNAL-RESTORE
Fri 06/21/2019 13:08:35.71 FOHC SIGNAL-LOSS
Fri 06/21/2019 13:09:03.71 FOHC SIGNAL-RESTORE
Fri 06/21/2019 13:53:17.12 FOHC SIGNAL-LOSS
Fri 06/21/2019 13:54:45.99 FOHC SIGNAL-RESTORE
Fri 06/21/2019 15:01:08.17 FOHC SIGNAL-LOSS
Fri 06/21/2019 15:02:16.13 FOHC SIGNAL-RESTORE
Fri 06/21/2019 15:54:29.56 FOHC SIGNAL-LOSS
Fri 06/21/2019 15:55:34.80 FOHC SIGNAL-RESTORE
Fri 06/21/2019 17:05:05.95 FOHC SIGNAL-LOSS
Fri 06/21/2019 17:06:55.10 FOHC SIGNAL-RESTORE

Additionally a contentious ping script was setup from an independent computer on the same network and it would report the device as unreachable during the reboot.

To take things a step further to get an idea of what was happening during the reboot i setup an onviv probe and it appears the device would on restart would come back online with a 169 address for a short period of time before returning to its original address.

After doing alot of digging it appears that there was a foscom camera that sounded like it almost had the same issue as this, however they seemed like they were very low res cameras and this unit is a 4k camera.

Has anyone had any experience with this?

is the camera in direct sunlight and do you live somewhere excessively hot? if so, might be a thermal issue

wow it turns out when i have shut down BlueIris the camera no longer reboots. i have been monitoring 1 day and counting no issues.

epicfatigue said:

wow it turns out when i have shut down BlueIris the camera no longer reboots. i have been monitoring 1 day and counting no issues.

Click to expand...

First, you have not confirmed that blue iris is causing a reboot, its impossible for blue iris to be rebooting your camera.
More than likely the camera is rebooting when its constantly sending a video feed. Test by streaming to vlc or another (non OEM) vms.
Second, $336 is an insane ripoff for that camera. Truvue simply rebrands TVT cameras.

fenderman said:

First, you have not confirmed that blue iris is causing a reboot, its impossible for blue iris to be rebooting your camera.
More than likely the camera is rebooting when its constantly sending a video feed. Test by streaming to vlc or another (non OEM) vms.
Second, $336 is an insane ripoff for that camera. Truvue simply rebrands TVT cameras.

Click to expand...

Thanks for the prompt reply,
I have been streaming from the URL from the camera that only works in IE (activeX ), with no reboots.


I will try with VLC player and report back. Just add it to capture the stream ?

If it is infact a RTSP issue does BlueIris support active X streaming could be an option?

I’m from Australia so that price in USD would be a lot cheaper our dollar sucks here.

active-x is not a streaming protocol, its just an outdated plugin type for internet explorer. Try using a different streaming method in blue iris and see if the issue still happens (if you are using RTSP, try MJPEG)

knedit said:

active-x is not a streaming protocol, its just an outdated plugin type for internet explorer. Try using a different streaming method in blue iris and see if the issue still happens (if you are using RTSP, try MJPEG)

Click to expand...

Thanks Mate

Also thanks for your reply above i thought i responded to it, its Winter here at them moment its cold as hell.
I think i may have solved the issue by upgrading the firmware as this is infact a clone of a TVT.
So i figured why not load a TVT firmware into it.

The Camera is running better then ever i am going to monitor it over the next 24 hours with Blue-Iris and see how it goes.

Fingers crossed!!!!!!

Hey All,
I might be a little jumping the gun here.

However i updated the camera with a TVT firmware (The model TruVue cloned from).
Seems like i am the only one out there with this camera that has had this issue, however if there is someone that comes across this issue its nice to forward on the information.
I tried to attach the firmware however the forum will not allow me to.

Will monitor this over the next few days, but i believe it is fixed, as i would get intermittent signal loss counters, random fps along with every hour a reboot.
Since the update over night i have not had a single frame drop signal loss or anything =D

Will monitor for 48 hours then mark this as solved if the issues is no longer

Hey All this has resolved the problem. No issues since the firmware upgrade.