Not getting ONVIF events on Amcrest IP8M-DLB2998EW-AI Panoramic camera in Blue Iris

I have configured other cameras, by Amcrest and other manufactures, to work with smart AI human detection, and sending the ONVIF events to Blue Iris, but for some reason, this camera (IP8M-DLB2998EW-AI Panoramic) is not sending the events.
I am not sure WHY, but I am beginning to suspect it is either the setting for "ONVIF Source" is incorrect, or (less likely but possible, maybe my Blue Iris is too out of date for this camera). My blue Iris version is 5.7.4.2 x65 (4/9/2023).

These are the best IP Camera Configuration settings I have figured out so far, through trial and error, this at least gets me the main stream and substream working correctly, but I am really UNSURE what the ONVIF source part should be. That is just a guess from another camera settings where it works. I had tried the Make: "Amcrest" settings but those were actually worse than this, and didn't help with my ONVIF events either.



So if someone has this camera working with ONVIF events in Blue Iris, please share your settings with me!

I have been working on this for hours trying different things, and nothing is working so far. I know that the smart AI stuff is setup correctly in the camera, because I have it flash the lights when it detects a person. In the camera web interface, the Alarm tab for motion detection is enabled, on a 24-7 schedule, and snapshot is selected. The Smart Motion Detection is also selected. The camera has no card in it currently, so record is disabled, but that shouldn't matter I don't think?

I can still get events detected from Blue Iris's internal motion detection, but that captures all kinds of junk like tree branch shadows blowing around, leaves, etc. So I really just wanted the events from the smart AI motion detection in the camera. And I have that set up on other cameras fine, but this one is vexing me hard. Which sucks since it has great coverage area and very nice video quality, but lacking sending the events sucks. I did try to talk to Amcrest tech support, but the dude was of no help for this specific of a problem.

wittaj said:

Post a screenshot of the popup window when you hit find/inspect

Click to expand...

By the way, I canceled after doing that, because when I do that, it clears out my Stream Profiles, and then my substream doesn't even work, and my CPU use goes way up since it is previewing the main stream constantly. But I did use this initially, I just had to add the main and sub stream profile data manually.

wittaj said:

OK that is not finding the ONVIF.

Click to expand...

OK, so it wasn't the usename or password, it was that I had enabled HTTPS in the camera, and it wasn't working with that. I disabled that, and now it gave me this data, which works great for the video streams, but it seems the ONVIF STILL does not trigger as expected! It populated both ONVIF source inputs as "00000"

Opening 192.168.1.129 port 443...
HTTP Get / request...
Failed with HTTP 12029
Opening 192.168.1.129 port 80...
ONVIF GetSystemDateAndTime
2025-04-19T19:13:13.000Z
Requesting device information...
Manufacturer: Amcrest
Model: IP8M-DLB2998EW-AI
FirmwareVersion: 3.120.00AC001.0.R, Build Date 2024-01-25
GetCapabilities...
Querying services
Has Imaging services: /onvif/imaging_service
Has media services: /onvif/media_service
Has RTP_RTSP_TCP, requesting profiles
profile token MediaProfile00000
profile name MediaProfile_Channel1_MainStream
profile source is 00000
profile source config is 00000
profile token MediaProfile00001
profile name MediaProfile_Channel1_SubStream1
profile source is 00000
profile source config is 00000
profile token MediaProfile00002
profile name MediaProfile_Channel1_SubStream2
profile source is 00000
profile source config is 00000
requesting URI for profile MediaProfile00000
RTSP URI: /cam/realmonitor?channel=1&subtype=0&unicast=true&proto=Onvif
requesting URI for profile MediaProfile00001
RTSP URI: /cam/realmonitor?channel=1&subtype=1&unicast=true&proto=Onvif
requesting URI for profile MediaProfile00002
RTSP URI: /cam/realmonitor?channel=1&subtype=2&unicast=true&proto=Onvif
Has Event services: /onvif/event_service
Has WSPullPointSupport
RelayOutputs: 0
InputConnectors: 0
Has Device IO services: /onvif/deviceIO_service
AudioOutputs: 1
Done

alastairstevenson said:

To check if a claimed ONVIF compatible camera actually generates ONVIF events, you can check with ONVIF Device Manager.
Give ODM some login credentials, top left of the window, and check the Events folder to see.
ODM will detect an ONVIF Device automatically.

Click to expand...

OK, I downloaded ODM (new tool for me but I figured out the basics) and I was able to get it to show the ONVIF events for this camera, I went outside and tested it. So, I think that works, just for some reason BlueIris isn't getting the events.
Here is the events log with a test.


next up I may try to delete the camera in BI and add it back and see if that helps.

UPDATE: Restarting the camera, as well as deleting and re-adding the camera did not help This camera just refuses to generate events in BI, it is so weird. I've even gotten cheap unknown brand cameras from China that worked to send and trigger ONVIF events in BI, and this one from Amcrest doesn't?? Double strange since I have another Amcrest camera (single lens, different model turret) that does send the ONVIF events just fine.
My system is about 5 years old though, so if I can't fix this, maybe it is time to look into something new for the future, as long as it can actually get the ONVIF events from this camera. Maybe one of the Amcrest DVRs? Or does anyone think upgrading my BI version would help?

Thanks for the replies everyone. I will probably try to upgrade my BI to latest first (which I think I would need to do to get support from them anyway) and then see if that fixes it. If not, I'll try to make a support ticket but I will keep an eye on this thread just in case someone else has other ideas. Factory resetting this camera would be somewhat of a last resort for me since I'm worried that might void the warranty and it is brand new. EDIT: wait a was thinking about flashing the firmware, I guess doing a factory reset would be OK and not void warranty.